Overview Core Fast Track Role

Overview:

Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky-is-the-limit thinking in a cloud- and AI-enabled world.

The Dynamics 365 Engineering team continues to grow the Fast Track program to support customers as they implement and adopt Dynamics 365 cloud solutions, now increasingly powered by AI, agents, and Copilot experiences. Fast Track helps customers realize the full value of their investment by accelerating time to value, reducing risk, and driving sustained adoption aligned to their business goals.

We are looking for a Solution Architect with deep technical expertise and a strong delivery mindset, experienced in leading complex, high-impact engagements. This role blends architecture, hands-on solutioning, customer and partner leadership, and product feedback, with a growing emphasis on AI-driven and agentic solutions across Dynamics 365 Agentic ERP solution

Solution Architects deliver services directly to customers and partners, helping them design, build, and adopt production-ready agentic solutions while achieving measurable adoption and business outcomes.

What we offer:

• An environment that fosters continuous learning across cloud, AI, and emerging technologies
• The opportunity to work in one of Microsoft’s fastest-growing businesses as new Dynamics 365, Copilot, and AI capabilities are released
• Direct collaboration with product engineering teams shaping the future of Dynamics 365 Agentic ERP, Copilot Studio, and AI extensibility
• The ability to influence product direction through real-world customer and partner insights and deployment experience
  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Own and deliver the Fast Track customer and partner experience, embedding deeply with a portfolio of customers to guide architecture, solution design, and adoption.
• Serve as a subject matter expert in Dynamics 365 Agentic ERP solutions, with growing expertise in adjacent AI and agent architectures across Microsoft Business Applications.
• Provide proactive architectural guidance to help customers avoid common pitfalls, remove technical and organizational blockers, and successfully deploy solutions in complex enterprise environments.
• Design, build, and deliver production-ready AI and agent solutions, using technologies such as Dynamics 365, Copilot Studio and Microsoft 365 Copilot, including hands-on development of working agents and prototypes to demonstrate customer value.
• Collaborate closely with customer stakeholders (executives, architects, developers, and business leaders), Microsoft field teams, partners, and engineering to ensure successful outcomes and unblock complex scenarios.
• Surface field insights and patterns from real-world deployments to influence product roadmaps, backlog prioritization, and the design of new AI, agent, and extensibility capabilities.
• Contribute to scale and service maturity by codifying best practices, publishing internal guidance and playbooks, and sharing reusable patterns to improve delivery consistency across Fast Track and related functions.
• Evangelize the Fast Track program and AI-driven capabilities across Microsoft field teams, engineering, partners, and customers.
• Embody Microsoft culture and values, demonstrating leadership, curiosity, and a growth mindset in a rapidly evolving technology landscape.
  Key business metrics:
• Drive customer success and adoption of Dynamics 365 Agentic ERP solutions.
• Reduce time, cost, and risk to onboard and deploy enterprise solutions.
• Provide high-quality field insights and data to inform service and product improvement.

Qualifications Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work- OR equivalent experience.

• 2+ years of customer-facing experience.

• Proven success in customer-facing solution architecture or technical delivery roles, working directly with enterprise customers.

• Experience working in or alongside the generative and agentic AI domain, with strong familiarity with key concepts (e.g., prompt engineering, LLMs, RAG, GPTs AI agents, multi-agent systems, AI architecture and deployment considerations)

• Ability to operate across multiple disciplines—business, product, design, and engineering—learning quickly and adapting in ambiguous and rapidly changing environments.

• Strong executive-level communication skills, with experience presenting to senior leaders, technical teams, and end users, and tailoring messaging to audience needs.

• Demonstrated product thinking and technical solutioning skills, with a continuous learning mindset and passion for emerging technologies.

• Excellent written and verbal communication skills across technical and non-technical audiences.

• Strong problem-solving ability and capacity to think strategically and adapt in real time.

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field AND 4-5+ years of experience in leadership roles delivering customer-facing technical engagements involving Dynamics 365 Agentic ERP implementations.

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.