Overview

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create lifechanging innovations that impact billions of lives around the world. You can help us to achieve our mission.

Are you ready to transform how the world’s largest customers use technology? Do you thrive leading high‑performing teams working with cutting‑edge solutions? Are you excited to partner with business and segment leaders to accelerate the shift toward AI‑ and data‑driven organizations built on a secure foundation?

The Customer Success Director is a key leadership role and a member of the board of managing directors. This position requires a strong cloud technology background and a passionate, growth‑oriented business leader who excels at role modelling and coaching. The leader will guide managers and teams across multiple Solution Areas, including Customer Success Account Managers.

The ideal leader thrives in a high‑performance environment, builds and sustains strong teams, and drives operational excellence to accelerate Consumption and Usage growth.

Responsibilities People Leadership (People Manager & Manager of Managers)

• Deliver success through empowerment, accountability, and care — role model Microsoft’s leadership behaviors.
• Build, attract and retain world‑class teams through intentional talent management, diversity & inclusion, and structured coaching.

Cloud & Technical Leadership

• Serve as an executive‑level sponsor for high‑consumption customers and partners.
• Act as the consumption thought leader for the subsidiary, guiding technical strategy and advising leadership teams.
• Build and maintain trusted relationships with senior technical decision‑makers (CIO, CTO, Chief Architect, Technical Fellows).
• Leverage deep technical knowledge and Cloud Solution Architect resources to guide cloud adoption and technology roadmaps.
• Advocate customer needs to Microsoft Product & Engineering, influencing roadmap and product improvements and coach teams to be proactive, agile, and deeply connected to the customer voice.

Business Leadership

• Bring strong understanding of cloud economics, subscription business models, and project‑based services.
• Drive cloud consumption results across solution areas, ensuring customer value realization and business impact.
• Stay ahead of demand by proactively building next workloads and identifying new opportunity areas.
• Make AI acceleration a strategic pillar, enabling customers to advance in their AI transformation journeys.
• Operate seamlessly in a global delivery environment, navigating complexity with ease.
• Build and foster cross‑organizational partnerships, enabling integrated execution and shared success.

Operational & Execution Excellence

• Deliver consistent operational rigor and program execution at scale.

• Maintain strong financial accountability and strengthen customer trust through quality, resiliency, and execution discipline.

Qualifications Professional Experience

• Executive presence with the ability to engage confidently in CxO and BDM‑level discussions; excellent interpersonal, verbal, written, and presentation skills.
• Proven ability to build trust, form alliances, and lead cross‑functional teams toward shared outcomes.
• People management experience, ideally leading managers (MoM).
• Empathy, curiosity, continuous‑learning mindset, and strong drive for results.
• Strong escalation and crisis‑management experience.

Technical Skills

• Demonstrated technical leadership through coaching, technical strategy, or similar leadership roles.
• Background in engineering, technical sales, consulting, or delivery management (or equivalent).
• Solid understanding of Applications & Infrastructure and enterprise cloud workloads.
• Ability to stay current on Azure innovations, scenarios, and evolving cloud capabilities.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.