Overview Industry Solutions Engineering (ISE) is a global engineering organization that works directly with customers and partners to leverage the latest technologies to address their toughest challenges and transform their industries using cloud-based and AI enabled solutions. We work closely with our customer and partner engineers to develop code to jointly solve their biggest challenges and adoption of Microsoft technologies and methodologies. In the process, we help shape the future of our own platforms by partnering with our product groups to improve them. We pride ourselves on contributing to open source and making our platforms easier to adopt.

We sit side-by-side with our customers and partners to collaborate, design, develop, and implement solutions tailored to solve their AI transformation challenges. Our work involves the development of high-impact solutions that contribute to customer/partner success and the broader Microsoft platform.

We are seeking experienced Technical Program Manager (TPM) that can engage directly with customers /partners to understand their business challenges, help identify the best enterprise architecture including the MS stack, and co-develop native cloud and AI solutions as well as help coordinate and organize both internal and customer resources and stakeholders. This role is responsible for driving clarity, assisting with problem definition and scope, and partnering directly with our customers and engineers to deliver production quality solutions. Since much of our work takes place on the leading edge of technology, we prioritize technical dexterity and a growth mindset.

Be respectful and inclusive – As a group, we work to build consensus with our teammates and customers. You’ll be the sort of person who enjoys a culture that ensures that all voices and perspectives are heard and considered.

Responsibilities:

• Partner and collaborate with Technical Leads and Customer Stakeholders to define and deliver valuable software solutions.

• Drive technical discussions and scoping meetings to establish key features, milestones, and deliverables.

• Capture key data and insights related to each engagement; as patterns and trends emerge, surface recommendations to internal stakeholders and service owners to improve and refine our products.

• Leverage your talents and experience to solve cross-organizational issues and remove blockers.

• Drive excellence in Technical Program Management fundamentals through mentoring, sharing, and improving internal workflows.

• Leverage AI to develop production quality solutions including POCs and MVEs.

Qualifications Required Qualifications:

• 8+ years directly involved with software delivery and/or technical implementation of complex production systems.

• 5+ years of working and communicating directly with customers at engineering, stakeholder, and executive levels.

• 3+ years of Technical Program Management, Product Owner or Product Engineering experience, including shipping complex production systems that run on a hybrid or public cloud and AI enabled.

Preferred Qualifications:

• Strong customer presence and experience managing customer relationships.

• Desire to embrace challenges and solve problems using an entrepreneurial and value-driven approach.

• Technical depth in shaping and designing cloud architectures and infrastructure.

• Subject matter excellence in Lean / Agile mindsets and common software delivery frameworks (e.g., Kanban, Scrum).

• Ability to distill information and communicate directly with senior leadership.

• Experience mentoring and contributing to a fast-paced, results-oriented team.

• Experience working within geographically diverse and virtual teams.

• Enjoy travel and comfortable with WW travel up to 25%.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.