Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking for a Cloud Solution Architect (CSA) to help design & build AI and Agentic solutions that enhance applications, streamline business processes & deliver real value for customers. You will deliver repeatable AI and Agentic solutions. In this role, you’ll work with others on technical engagements across design, build, and operations, removing blockers and accelerating adoption of Microsoft AI solutions built on Copilot, Copilot Studio, Foundry, Fabric, Azure AI, App Services, GitHub and data platforms. You will deliver engagements leveraging existing Repeatable IP and execution engines with accountability for delivery excellence, consumption growth, and successful deployment for the customer. You’ll be certified in priority workloads like Azure AI and Data Platform services, cloud native app services, GitHub and related developer tools, and collaborate with customer developers, and engineers to turn innovation into real-world outcomes. You will be a fast learner, strong problem solver, naturally curious and have great active listening and communication skills.

This opportunity will allow you to rapidly accelerate your technical skills, build consultative and communication capabilities, and gain hands on experience developing AI driven and agentic systems within customer environments - all while learning how to deliver with excellence and consistency.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

• Engage with customer developers & engineers to understand their application, data, and AI priorities, and build secure AI & Agentic solutions that drive business value and customer satisfaction.
• Work on technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Copilot, Copilot Studio, Foundry, Fabric, Azure AI, App Services, GitHub, and data platforms.
• Leverage AI to automate and deliver repeatable processes that help customers achieve faster outcomes and deliver repeatable IP aligned with AI and Agentic Solutions
• Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• Act as the Voice of the Customer by sharing insights and feedback with account teams to identify opportunities and remove adoption blockers.
• Maintain deep technical expertise and stay current with AI trends and technologies such as Copilot, Copilot Studio, Foundry, Fabric, Azure, AI, GitHub, Security solutions , while contributing to internal and external technical communities.
• Actively participate in onboarding, technical training, and ongoing skill development programs.
• Incorporate coaching feedback to improve technical accuracy, efficiency, and customer interaction quality
• Demonstrate a growth mindset by continuously aligning your skills to current and future customer needs

Qualifications:

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
  o OR equivalent experience
• Fluent in English
• Strong written and verbal communication skills.
• Ability to follow structured processes and work effectively in a defined support environment.
• Willingness to work in an in‑office setting
• Support a positive, inclusive, and customer‑focused team culture.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 1+ years experience in AI/cloud technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  o OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
  o OR equivalent experience
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
• Hands on experience in AI technologies

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.