Overview

Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

Job Purpose

We are looking for project management specialists with a passion for delivering desired customer outcomes, championing high quality throughout presales and delivery, leading diverse deliveries and teams to cost and scope, whilst maintaining delivery and financial health. In addition, the role requires expertise in AI Business Solutions, including the ability to leverage AI-driven technologies to solve complex business challenges and deliver innovative solutions for customers. This opportunity will allow you to accelerate your career growth, honing your industry and cloud expertise as well as deepening your contractual and commercial acumen. This role is flexible in that you can work [up to 20% from home Alternative: This role is Microsoft premises and customer onsite only].

Company Culture Statement:

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities-

• Account Delivery Management

• You will drive and maintain obligations to customers and contribute to consumption activities, holding accountability for consumption project delivery forecasts. Leading or participating in steering committee meetings.

• Relationship Development – You will drive high customer satisfaction, managing expectations, addressing customer feedback, and resolving escalations.

• Presales & Contracting – You may contribute to presales on medium complexity projects to provide input into delivery approach, deal construct and assist in the development of initial estimates and contracts. You will facilitate contracting for customers and partner resources.

• Planning – You will develop project management plans to drive predictable delivery for medium complexity projects or support senior colleagues in complex programs, leverage existing intellectual property and the customer account strategy. You will positively establish clear expectations and accountabilities with all project team members and proactively engage a broad set of internal and external stakeholders.

• Monitoring & Controlling – You will be fully accountable for project financial management, orchestrate a broad range of metrics to attain Key Performance Indicators, proactively manage risks and issues, including recovery efforts if required. Apply effective quality management and change control techniques across the delivery.

• Initiation & Closure – You will drive initiation for medium complexity projects, align resources including partners and offshore teams, whilst balancing needs across projects in challenging situations. You will drive timely closure of projects supporting customer invoicing and customer delivery acceptance. Share knowledge with colleagues and peers to drive incremental improvement and new Intellectual Property based on lessons learned.

• AI-Driven Project Management – Lead and manage projects utilizing AI-powered tools and platforms to enhance delivery efficiency, quality, and customer outcomes.

• Promote AI adoption – Foster a culture of AI adoption and digital transformation within project teams and with customers, ensuring responsible and ethical use of AI technologies.

• Leverage Data Insights – Utilize data analytics and AI insights to inform project decisions, optimize processes, and drive continuous improvement.

Other

• Embody our culture and values

Qualifications:

Required Qualifications (RQs)

• Bachelor's Degree in related field AND 12+ years’ experience in project management

• OR equivalent experience

• Experience managing projects involving cloud, AI, or automation solutions

• AI literacy and experience using AI-powered tools or platforms in project delivery

• Experience with packaged business solutions such as ERP or CRM, low code platforms like Power Platform or Copilot Studio, and Microsoft 365 (M365).

• Demonstrated adaptability to emerging technologies and digital transformation initiatives

• Project Management Professional (PMP) certification

• 6+ years financial management experience

• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification

• Basic AI certification (e.g., Microsoft Certified: Azure AI Fundamentals, or equivalent)

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.