Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

• The Senior Business Program Manager

• Employee Experience role sits within the Global Customer Success organization on the Portfolio, Change Management and Enablement team. We are focused on delivering consistent, scalable Change Management and Enablement that empowers Cloud Solution Architects (CSAs), Customer Success Account Managers (CSAMs,) and their managers to drive customer success outcomes and AI transformation.

• Step into a high-visibility Senior Business Program Manager

• Employee Experience role where you’ll shape how a global organization lands, enables, and scales talent at the pace of AI. You’ll run a worldwide program that connects leaders across sites, turns strategy into measurable execution, and delivers operational improvements you can point to. You’ll also help drive Early in Profession AI-native workforce transformation program—building a modern bench of Full-time Employees (FTEs) that accelerates world-class Customer Success. If you’re excited to be on the forefront of AI change, this is a chance to lead the shift, build influential partnerships, and grow your own Ai-first program leadership toolkit.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Responsibilities- Strategic Program Management: Build and scale programs that matter—taking big, ambiguous problems and turning them into clear plans, measurable milestones, and real-world results. You’ll operate at global scale, use data to guide decisions, and grow your reputation as a leader who can turn vision into execution.
• Process Design and Management: Reimagine and simplify global workflows using automation and AI-first approaches. You’ll solve tough problems in complex environments, apply strong business acumen and analytical rigor, and build/maintain Agents and automations (e.g., Power Automate, Copilot, Copilot Studio) that make work faster, more consistent, and easier to scale.
• Communication: Create clear, compelling narratives that bring teams along—from crisp executive updates to practical content for early-in-profession talent. You’ll translate complexity into simple messages, increase engagement across cultures and time zones, and help the community feel the momentum of AI-driven change.
• Cross-Team Collaboration: Influence without authority by building trust quickly and aligning leaders around a shared plan. You’ll partner with site leaders and Program Managers (PMs), chair communities of practice, and move work forward through strong judgment, emotional intelligence, and a bias for action—so the program delivers, even across complex stakeholder landscapes.
• Global Rhythm of Business (RoB): Own the global cadence—forums, communications, and key moments that keep leaders and communities aligned across locations. You’ll be the person who makes the machine run smoothly, with clear visibility for the impact you drive.
• Virtual Leadership: Lead and energize a global network for early-in-profession technical talent—facilitating community calls, workshops, and peer collaboration. You’ll set the bar for consistency and reuse by scaling playbooks, sharing best practices, and landing corporate initiatives for global adoption—so your work multiplies beyond any single site.
• Data Insights and Reporting: Own the end-to-end motion—help teams translate strategy into outcomes, define common metrics, and show progress with crisp storytelling. You’ll be a trusted liaison to executive stakeholders, delivering updates that influence decisions and spotlight results

Qualifications:

Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvementOR equivalent experience.
  Additional or preferred qualifications- Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvementOR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
• OR equivalent experience
• AI-forward mindset: Energized by Microsoft’s mission and motivated to be on the forefront of AI-driven change—curious, experimental, and focused on turning new tools into real outcomes.
• Program ownership at scale: Proficient business program management and operations depth, with a track record of taking ambiguous problems and turning them into clear plans, crisp milestones, and measurable results.
• Influence and visibility: Proven ability to influence without authority and drive alignment with senior stakeholders—bringing clear structure, great judgment, and executive-ready storytelling.
• Global leadership: Experience leading global, virtual teams and communities with empathy and consistency across time zones and cultures.
• Execution edge (“get it done”): Bias for action—independent, proactive, and comfortable moving work forward fast while coordinating across geographies and business groups.
• Clarity from complexity: Demonstrated ability to synthesize complex inputs into simple decisions, prioritized actions, and repeatable playbooks.
• Modern tooling + automation: Advanced Excel skills; proficient Share Point capability; comfortable adopting AI and automation tools (e.g., Power Automate/Copilot/Copilot Studio) to streamline work and scale impact.

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.