Overview


Responsibilities


Qualifications

Required Qualifications: 

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work
  • OR equivalent experience.
• 2+ years of customer-facing experience.
• 2+ years of experience building/designing AI applications stacks and agents, including use of conversational UX, agent frameworks, and platforms like GPT and Copilot 

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  
  

Preferred Qualifications: 

• Bachelor's Degree AND 8+ years’ experience in product/service/program management or software development in Contact Center or Customer Service space.

• Track record of success in planning and delivering Contact Center/Customer Service solutions in the real customer environments
• Have industry experience in programming languages like Python or JavaScript.
• Have built and/or delivered prototypes using Azure, Dynamics 365 Products AI, Azure 
• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done
• Hands-on experience or solid familiarity with the Microsoft technology stack (Dynamics 365 Customer Service and Contact Center, M365 Copilot extensibility, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.)
• Technical depth with solutions leveraging generative AI, large language models (LLMs)
• Experience presenting product and technology topics in-depth to executive and technical audiences
• Aptitude for analytical thinking, disciplined problem solving, and data analysis skills used to identify the root cause of issues
• Embrace diversity of thoughts and backgrounds and lead others to do the same  

 

 

 

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#GenerativeAI

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#ConversationalAI

#AzureOpenAI

#Copilot

 

 

 

 

 

 

 

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.