Overview

Ever wondered why customer support still feels stuck in the past? Or why agents spend hours on tasks that should take minutes? At Microsoft Dynamics, we’re rewriting that story, powered by AI.

We’re building intelligent experiences that transform how businesses deliver support, blending automation, predictive insights, and conversational AI to create effortless interactions for customers and agents alike. As a Designer on our team, you’ll shape the future of service by designing experiences that put people first while leveraging cutting-edge AI capabilities. You’ll collaborate with world-class engineers and PMs, work on platform-level solutions that scale across Dynamics 365, and craft elegant, intuitive interactions that solve complex problems with simplicity.

This is your chance to influence the next generation of customer service, where AI isn’t just a feature, it’s the foundation. Join us and help redefine what “support” means in a world that moves at the speed of intelligence.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Design Execution & Problem Solving:

• Design end‑to‑end user experiences for key Dynamics 365 Customer Service features and workflows.
• Translate product requirements, user needs, and research insights into clear interaction flows, wireframes, prototypes, and high‑fidelity designs.
• Ensure usability, accessibility, and consistency across features.

Cross‑Functional Collaboration

• Partner closely with product managers, engineering, and research to define requirements and shape solutions.
• Participate in design reviews and effectively communicate design rationale, trade‑offs, and user insights.
• Incorporate feedback from stakeholders and customers while maintaining design quality and user‑centered principles.

Quality & Craft

• Apply strong interaction design fundamentals, IA, and UX patterns befitting enterprise and service‑heavy scenarios.
• Use data, research insights, and usability testing to validate and refine designs.
• Contribute to evolving design standards, patterns, and best practices within the Dynamics ecosystem.

Growth & Team Impact

• Collaborate with other designers to ensure cohesive experiences across adjacent surfaces.
• Informally mentor junior designers through design critique and peer feedback.
• Continuously grow design skills and domain expertise in customer service systems.

Qualifications Required Qualifications:

• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design- OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design

• OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).

• Working Experience at the intersection of design, AI, and systems thinking translating complex data and model behavior into intuitive interfaces, guiding AI outputs with thoughtful UX guardrails, and ensuring every interaction feels human, trustworthy, and meaningful.

• Knowledge in ML, AI, Model behavior and building prototypes using natural language is preferred using tools like Figma Make, VS code + GitHub Co-Pliot and Figma MCP.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:-Microsoft Cloud Background Check: This position will be required to pass the- Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design- OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).

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#Experience Studio

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.