Overview

What if your work helped redefine how one of the world’s largest commercial engines plans, decides, and delivers - using AI as a first-class primitive? The COO Revenue Operations team sits at the heart of Microsoft’s commercial business (MCAPS). Our mission is simple but ambitious: shorten the distance between customer signal and meaningful action. We design and operate the systems that power planning, execution, and growth across Microsoft’s global commercial organization—and we’re rearchitecting them for the age of Generative AI.

We're looking for a Commercial Planning Operations Lead to join our team to own execution of core commercial planning operations and transform how we execute planning operations at scale.

This role is responsible for ensuring planning processes run with speed, precision, and reliability, whilst improving scale and quality through automation, analytics, and continuous improvement. This role sits at the intersection of stakeholder engagement and execution - you'll leverage cutting-edge AI capabilities to streamline operations, deliver predictive insights, and ensure flawless execution of Microsoft's most critical planning activities. This position offers tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run.

We value fresh thinking and welcome candidates who will challenge the status quo and bring new ideas to how we operate. Are you passionate about driving operational excellence through AI and automation?

Responsibilities

Core Planning Operations Execution:

• Execute end-to-end commercial planning operations, including timeline management, scheduling, logistics coordination and attendee management

• Own and maintain planning trackers, operational readiness metrics, and execution cadences

• Manage content publishing across planning platforms with accuracy and timeliness

• Provide operational execution support for high-visibility leadership planning events and summits

Operational Improvement Through AI, Automation & Process Optimization

• Identify and implement high‑value automation opportunities to reduce manual effort, operational risk, and friction across planning workflows

• Apply analytics and predictive signals to proactively monitor planning health, execution risk, and operational reliability

• Translate operational data into clear, actionable insights that enable informed, timely stakeholder decision‑making

• Drive continuous process improvement by challenging existing ways of working and introducing innovative, scalable approaches

• Increase operational efficiency and resilience, freeing capacity for higher‑value strategic and forward‑looking work

Impact & Growth:

As a subject matter expert, you will:

• Act as an advisor to senior leadership, informing strategic planning decisions

• Proactively identify complex roadblocks and drive resolution

• Coach and guide others in operational best practices and AI adoption

• Influence decisions through executive presence and data-driven recommendations

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
• 3+ years experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.

Additional or preferred qualifications- Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 6+ years of marketing, strategy, sales, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience OR equivalent experience.

Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.