Overview:

The Copilot and Platform Ecosystem (CAPE) team at Microsoft empowers organizations to accelerate productivity and innovation through AI-powered solutions across Microsoft 365, Copilot, Teams, and extensibility platforms. We are seeking a highly skilled and customer-obsessed Technical Program Manager II to lead and drive deep technical resolution across the most complex AI and agent extensibility challenges faced by enterprise customers.

In this role, you will partner with global enterprises to design, deploy, and operationalize next-generation AI and collaboration experiences using M365 Copilot, custom Agents, Graph Connectors, and extensibility frameworks. You will bring a strong mix of technical depth, problem-solving, and program leadership — providing architectural clarity, unblocking escalations, and directly shaping Microsoft’s AI platform through real-world customer signal.

Key Responsibilities:

• Serve as the primary driver for resolving the most advanced enterprise AI issues, including grounding inconsistencies, retrieval errors, hallucination reduction, connector authentication issues, and policy conflicts.
• Lead technical escalation across engineering, support, partners, and customer teams.
• Reproduce and isolate AI agent behavior issues using logs, snapshots, payload inspection, and evaluation frameworks.
• Lead complex multi-team programs for Copilot extensibility, deployments, and enterprise agent rollouts.
• Build readiness assessments, deployment playbooks, troubleshooting flows, and best-practice frameworks.
• Identify cross-customer themes and influence engineering roadmaps.
• Run predictable operating rhythms—status updates, risk reviews, and exec-readouts.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

As a Technical Program Manager II, you will help the world’s largest organizations operationalize AI safely and successfully at scale. Your work shapes customer adoption, platform reliability, and Microsoft’s impact in enterprise AI.

You will achieve this by:

• Serving as the primary driver for resolving the most advanced enterprise AI issues, including grounding inconsistencies, retrieval errors, hallucination reduction, connector authentication issues, and policy conflicts.
• Deliver technical escalation across engineering, support, partners, and customer teams.
• Reproduce and isolate AI agent behavior issues using logs, snapshots, payload inspection, and evaluation frameworks.
• Deliver complex multi-team programs for Copilot extensibility, deployments, and enterprise agent rollouts.
• Work on readiness assessments, deployment playbooks, troubleshooting flows, and best-practice frameworks.
• Identify cross-customer themes and influence engineering roadmaps.
• Run predictable operating rhythms—status updates, risk reviews, and exec-readouts.

Qualifications Required Qualifications:

• Bachelor's Degree AND inclusive years experience in engineering, product/technical program management, data analysis, or product developmentOR equivalent experience.
• Proven years of experience managing cross-functional and/or cross-team projects.
• Hands-on experience with Microsoft 365 Copilot, Copilot Studio, Power platform Graph Connectors, and Teams extensibility, including grounding strategy choices, content ingestion patterns, and connector-based retrieval behaviors.
• Practical experience integrating enterprise systems such as Service Now, Workday, Share Point, or Dataverse, with an understanding of common authentication, schema, and permission-model challenges.
• Experience creating or operationalizing readiness frameworks, deployment governance models, and scalable delivery playbooks for AI or enterprise platform rollouts.
• Ability to distill customer feedback, telemetry, and escalation patterns into clear product insights, influencing roadmap priorities across engineering and platform teams.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Proven years of experience in program management or technical solution delivery in cloud, AI, or enterprise systems.
• Strong technical fluency across AI agents, grounding, connectors, identity flows, and enterprise integrations.
• Proven ability to diagnose and resolve complex multisystem issues involving connectors, retrieval behavior, authentication, and data pipelines.
• Ability to lead technical escalations, synthesize logs and signals, and drive cross functional teams toward root-cause resolution.
• Excellent communication and storytelling skills, with the ability to translate technical problems into clear narratives for executives and engineering teams.

#BICJOBS

#CAPE

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.