Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking to hire a Technical Program Manager with a passion and rich experience in customer success delivery to enable our field to achieve their business targets and accelerate field adoption of Azure Enhanced Solutions for Cloud Solution Architects, Customer Success Account Managers, and Services Sellers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

As a Technical Program Manager in our Unified Success team within the Global Cloud & AI Platforms Customer Success organization, you will drive field enablement, adoption, and customer impact for the Cloud & AI Platforms Unified Enhanced Solutions (ES) offerings and have accountability for KPIs including growth of Value Acceleration Services and attach of Unified ES offerings in every customer engagement.

• You will drive the landing and adoption of Unified Value Acceleration Services (VAS) offerings in the assigned geos – through active coaching, analysis, tracking, and hands-on support for STU and CSU teams to Unblock and Accelerate adoption including participation in customer engagements

• You will be responsible for standardized tracking, analysis, and communications on progress and results for the Unified business in the assigned geos.

• You will be accountable for gathering learnings and actionable insights from execution through voice of the field and customer/partner and leveraging that to shape the quality of IP and Unified ES offerings.

• You will collaborate with Technical pillar teams to develop the right offerings for Unified to enable ACR and Unified VAS revenue growth in the assigned geos. You will contribute to development and execution of campaigns for proactive, targeted engagement by field teams to accelerate and grow Unified Value Acceleration Services adoption and revenue

• You will serve as the SME and thought leader on customer priorities and challenges for adoption of the VAS offerings based on execution insights and market insights in your geos

• You will manage and drive effective weekly communications to field and Corp stakeholders. You will drive impactful Winwire practices, content management for Unified collateral, through effective integration with Corp and Marketing stakeholders.

• You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity.

• Other

• Embody our culture and values

Qualifications:

Required/minimum qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.
  Additional or preferred qualifications- Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Proven experience in technology-related solutions or services sales or delivery experience. Prefer working experience in CSAM or CSA roles.
• Working knowledge of Microsoft’s Unified Support, Customer Success business, and Microsoft’s commercial cloud offerings.
• Relevant experience in selling or delivering support services to international customers
• Cloud & AI Platforms solutions knowledge is definitely a plus.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.