The Collaboration Services Team (CST) mission is to ensure a seamless, consistent collaboration experience for Meta executives using our video conferencing technology.

Meta is seeking a video conferencing operations specialist with experience in executive support to own all aspects of video conferencing operations for our executives and VIPs. This position is part of the Enterprise Engineering organization, so candidates should be energized about technology, live customer experience and ability to communicate to every level of user. This is a full-time position based in Fremont, CA.The Executive Services Operation Specialist will be responsible for owning our service for executive support in video conferencing globally. This includes proactive inspections, collaboration with our adjacent executive support services & ensuring remediation of any technical or operational incidents for video conferencing.

Executive VC Service Operations Specialist Responsibilities:

• Owns the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms and remote deployments globally
• Proactively drives the operational service to support video conferencing solutions for executives at Meta, leading the global service
• Ensures operational rigor across inspections, break/fix & remediation processes
• Partners closely with global video conferencing operations & engineering services to ensure alignment
• Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executive's video conferencing hardware and software technology
• Owns and maintains stakeholder and cross-functional relationships and communications across Meta including Executive teams, Facilities, Deployments, Events & security partners
• Owns service reporting and documentation and ensures continuous development & improvements

Minimum Qualifications:

• Demonstrated experience and broad knowledge of video conferencing operational executive support
• 5+ years of experience in all aspects of live video conferencing software and hardware at an enterprise level
• Technically proficient and can step into support high-priority meetings and small scale events using video conferencing technologies
• Demonstrated experience and familiarity with Cisco, Zoom, Google and Webex video conferencing technology
• Experience with video conferencing project management, operational processes, risk management & mitigation
• Background & working experience using Cisco & Google Hardware and Software
• Capacity to meet tight deadlines, highly organized with time management
• Proficiency in monitoring, detection, remediation through technology and data-based decision making
• Demonstrable experience of service management of contractors and/or direct teams
• Hands-on experience with hardware video conferencing technologies such as Cisco Codecs
• Proven experience of problem-solving skills and effective communication skills
• Track record with their organizational skills and to prioritize work effectively & efficiently
• Track record of adopting and innovating in new technology and agility at learning new products and technologies
• Willingness to travel between offices locally and occasionally internationally
• Flexibility with working hours for global timezones

Preferred Qualifications:

• Bachelor's degree or demonstrated equivalent work-related experience
• Experience building relationships with business partners and third-party partners
• Experience working under your own initiative in an enterprise operational service with demonstrated experience
• Experience working with Executives internally and external companies in an operational capacity

About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and Whats App further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$121,000/year to $173,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.