Business Support Engineer - Meta Business Agent

Meta recently launched its Business Agent, helping businesses of every size use AI to boost productivity and deliver more personalized customer experiences. Business Support Engineering will be at the forefront of this shift, and we’re looking for an engineer to play a pivotal role supporting Meta’s partners bringing demonstrated experience in distributed systems and API troubleshooting and a focus on improving the end-to-end support experience. As a Business Support Engineer, you will work closely with cross-functional teams and business partners across the globe, incorporating AI-driven business solutions into their service offerings. You will track industry advancements and partner experiences, evaluating their impact and influencing the product's strategic roadmap.

Business Support Engineer Responsibilities:

Architect global troubleshooting methodologies and escalation frameworks to enhance Team operational excellence and engineering standards
Co-Lead the Team AI-native technical strategy, driving large-scale adoption of AI tools to transform support workflows and value delivery
Build, launch, and optimize complex AI architectures using Llama and other LLMs, owning the full lifecycle from prototype to production
Develop performance monitoring systems for partner integrations to ensure high availability; leverage metrics to proactively identify issues and drive improvements across teams
Provide 24/7 oncall support coverage via rotation schedule (including weekends)
Partner with Internal and Cross functional leadership to identify systemic support issues and influence roadmaps with data-driven proposals to eliminate root causes
Set technical communication standards, authoring reference architectures and representing the team internally and externally
Manage complex, cross-functional programs while fostering continuous AI/ML learning across the team
Lead zero-to-one initiatives, anticipating future platform and partner needs in advance

Minimum Qualifications:

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
8+ years experience as a software engineer building and shipping production quality code
Software engineering or Site Reliability Engineering background
Proven experience in API development on cloud-based infrastructures, being able to debug, identify root causes and resolve independently outages impacting Meta Partners
Experience with the full web stack, REST API, Python, PHP/Hack, JavaScript/React development along with debugging and bug management support
Knowledge of fine-tuning and optimization of Py Torch models and at least one LLM such as LLaMA, GPT, Claude, Falcon, etc
Experience in communicating with technical and business audiences and writing technical documentation
Experience in assessing, analyzing, and resolving operational issues using data analysis (SQL)

Preferred Qualifications:

Experience building and deploying solutions on cloud platforms (e.g., AWS, GCP, Azure)
Success in cross-cultural engineering environments with international stakeholders
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Hands-on experience working with large language models and AI agents
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience with data transformation, model selection/training/optimization, and deployment at scale
Experience in partner-facing or customer-centric engineering roles
Experience with Open Source cloud stacks like Kubernetes, Kubeflow, Docker containers

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and Whats App further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
For those who live in or expect to work from California if hired for this position, please click here for additional information.
United States of America: $171,000/year to $240,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity:

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Infrastructure

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Product and Program Management:

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Software Engineering
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Business Operations
Partnerships
Retail

Sales and Marketing:

Career Programs
Research

Accelerate Eng Talent:

Students and Grads:

Rotational Programs

Working at Meta:

Accessiblity and Engagement:

Benefits:

Culture
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Meta Careers Blog:

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About Meta

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Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
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