Job Description

The Customer Segment Strategy team within Integrated Account Management (IAM) Strategic Insights organization is responsible for helping to shape IAM strategy and supporting the access strategy developed by payer marketing. We do this by focusing on key segments (Payer/PBM, Specialty Provider/GPO, and Specialty Pharmacy/Distribution) that are essential for access and success of our current portfolio and pipeline, and by partnering with marketing teams as they develop their access strategies. With the strength of our existing portfolio and breadth of our pipeline this is a very exciting time to join the Customer Segment Strategy team.

The Associate Director of US Customer Segment Strategy is responsible for the development of a Customer Segment focused strategy that meet the needs of our customers, address external business trends and supports the business objectives of our company. The person in this role will work collaboratively with brand/payer marketing teams and IAM leaders to ensure that our company's strategic business goals are well integrated with IAM’s mission of supporting broad patient access.

RESPONSIBILITIES

The functions of the person in this role will include, but are not limited to, the following:

• Responsible for above-brand customer strategy & account management approach for the following segments: Specialty Providers/GPOs and Specialty Pharmacy/Distribution.

• Leads the development of customer segment strategy, considering customer needs, evolving market dynamics, and alignment to our company business needs based on late-stage pipeline.

• Regularly monitors the US market access and policy landscape and provides IAM and Brand Payer Marketing with timely updates on segment trends, customer point of view, and strategic implications.

• Directs key analyses/projects to address strategic business questions, including management of timelines, budget, and vendor partnerships.

• Serves as a thought leader in sharing insights and learnings about significant segment, landscape, and environmental changes with key stakeholders throughout the organization; exchanges ideas and information across business units and cross-functionally

• Collaborates with IAM leaders of customer-facing teams to share insights on key customers and develop above-brand customer engagement strategies.

• Drives strategic alignment across IAM and Brand teams; facilitates opportunities for IAM input into Brand Payer Marketing strategies and ensures cohesive execution of strategies by IAM teams.

• Collaborates with Brand Payer Marketing teams and the IAM Key Account Management team (within Strategic Insights) to support account planning.

QUALIFICATIONS

Education:

• Required:  Bachelor's Degree

• Preferred:  MBA

Required Experience and Skills:

• Minimum of 5 years of experience in one or more of the following areas: Market Access, Marketing, Key Account Management, or other related functions

• Working knowledge of key US integrated customer segments (payer, channel, and provider); understanding of underlying trends in healthcare reimbursement, payment, and coverage in the US, including knowledge of rules and regulations

• Strong strategic acumen; demonstrated ability to solve problems with limited information and to operate effectively in unstructured “white space” environments

• Strong communication and presentation skills

Preferred Experience and Skills:

• Deep understanding of the drivers, strategy and business models of key US integrated customers (payer, channel, provider), including financial considerations, reimbursement dollar flow, and/or data environment relating to medicines

• Experience in the commercialization of specialty drugs and biologics, e.g., launch planning, market access strategies, and/or customer engagement

• Proven ability to drive innovation and change with stakeholder alignment

• Experience in account management and contracting, including contract management, execution, and performance evaluation

Required Skills:

Account Management, Account Management, Account Planning, Adaptability, Business Management, Commercial Account Management, Contract Management, Creativity, Customer Relationship Development, Customer Strategy, Data Analysis, Data Management, Developing Pricing Strategies, Digital Analytics, Digital Marketing Analytics, Healthcare Policies, Health Economics Research, Interpersonal Relationships, Market Access, Marketing, Marketing Management, Market Research, Outcomes Research, Payer Marketing, Pharmaceutical Market {+ 2 more}

Preferred Skills:

Current Employees apply HERE:

Current Contingent Workers apply HERE:

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S.

Hybrid Work Model:

• Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday
• Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.

This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

03/3/2026

A job posting is effective until 11: 59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.