Job Description:

The Opportunity

The Senior Service Now Developer will lead the design, development, and optimisation of solutions on the Service Now Platform to deliver seamless and efficient workplace experiences.

This role involves partnering with stakeholders across HR, Finance, IT, Legal, Procurement, and Security to deliver strategic, scalable solutions that enhance business processes and user experience.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking a skilled and experienced Service Now Developer to join our dynamic Service Now team in Corporate Systems. The ideal candidate should possess a strong technical background in Service Now development.

The role will collaborate with cross-functional teams to analyze requirements, design solutions, and implement enhancements to our Service Now instances, ensuring seamless integration with existing systems and business processes.

This position is based in our Hyderabad location, and we follow a hybrid work policy.

What will you do in this role

5+ years of hands-on experience with Service Now, including work in modules such as HAM, CMDB, ITSM, ITOM Discovery, and Service Catalog.

Proven experience in designing and implementing integrations, Service Graph connectors, automation workflows, and custom scoped applications.

Experience in OTM, SAM with exposure to Service Now mobile applications and performance optimisation is highly desirable.

Required Skills:

Strong verbal and written communication skills with the ability to articulate technical concepts to non-technical stakeholders.

Proficient in JavaScript and familiarity with Python for automation tasks and good advance working knowledge in API integration, REST/SOAP web services, and data exchange mechanisms.

Service Now Certified System Administrator

Certified Application Developer.

Configuration Management Database (CMDB) Fundamentals

At least a Service Now Certified Implementation Specialist in ITSM, CSM or Discovery.

Preferred Skills:

Deep understanding of ETL mapping, transformation maps, and Identification & Reconciliation Engine (IRE) rules.

Experience in Agile methodologies and leading development sprints.

What should you have

1. Solution Architecture & Design:

Lead technical design sessions and define scalable architecture for Service Now solutions.

Translate complex business requirements into robust technical designs.

Research and evaluate available Service Now technologies that align with customer specifications.

2. Development & Customisation:

Build, configure, and optimise Service Now applications and workflows.

Develop custom applications and advanced automation scripts to meet unique business needs.

3. Technical Communication:

Present technical solutions and architectural decisions to both technical and non-technical stakeholders.

Facilitate cross-functional collaboration to gather and validate business and functional requirements in line with governance standards.

4. Release & Project Management:

Define and manage project scope, objectives, and deliverables for complex Service Now initiatives.

Provide technical leadership for small to large-scale projects, ensuring timely delivery and quality standards.

5. Governance & Documentation:

Maintain comprehensive documentation for configurations, customisations, and integrations.

Establish best practices for development, testing, and deployment processes.

6. Testing & Quality Assurance:

Collaborate with enterprise architects to design and implement robust Service Now solutions.

Oversee configuration, installation, and testing of components, ensuring compliance with design specifications.

7. Mentorship & Collaboration:

Guide junior developers and share best practices across the team.

Collaborate with architects, business analysts, and stakeholders to align technical solutions with business objectives.

8. Integration and Maintenance:

Define and implement rigorous testing and validation procedures for all integrations and enhancements

Monitor platform performance and recommend optimisation strategies.

Stay updated on Service Now releases and emerging technologies to introduce innovative solutions.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been , bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2026

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Preferred Skills:

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Current Contingent Workers apply HERE:

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

03/16/2026

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