Job Description

The Opportunity

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking a skilled Software Quality Testing Resource to join our dynamic Service Now team in Corporate Systems. The ideal candidate should understand the Service Now platform and Testing Strategies.

The role will collaborate with cross-functional teams to understand the developed as well as OOTB code and draft automated as well as manual testing documents for execution in support of validating approved requirements and expected system/solution OOTB behavior.

This position is based in our Hyderabad location, and we follow a hybrid work policy.

What will you do in this role

Work with engineering team and developers to understand the implemented requirements.

Participate in show back sessions for demonstrations of solutions and coordinate with engineers/developers for alignment to testing approach

Develop system and Integration as well as user acceptance testing scripts to verify functionality. This applies to manual or automated testing.

Propose regression testing/ negative testing scenarios based on developed functionality and showback sessions

Manage the testing documentation (manual or automated)

Work with engineering team to dry run and coordinate review and approval of test scripts by business stakeholders. This applies to manual or automated testing.

Support creation and approval of testing strategy documents. Working with engineering and stakeholders to align and approve the document.

Create testing summary reports for each phase of testing that will include all testing that was done and any deviations from strategy.

Support testers in the execution of test scripts.

Work to automate any test scripts that were previous executed manually

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Preferred Skills:

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What should you have

Bachelor’s degree in Information Technology, Computer Science or any Technology stream.

5+ years of working experience creating, executing, and managing testing efforts.

Automate Pro working knowledge is highly desirable

In-depth knowledge of ITIL processes and best practices for Virtual Agent and Portal Widgets is highly desirable.

Excellent organizational and time management skills to handle multiple projects simultaneously.

Understanding of Agile development methodologies is a plus.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are

We are known as MSD & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

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Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

03/17/2026

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