Deputy General Manager – Global Logistics and Customer Business

Introduction

MBRDI is the largest engineering and digital hub for Mercedes-Benz outside headquarters, driving innovation across product development, operations, and customer experience.

Within this ecosystem, GCSP (Global Customer Service & Parts) plays a critical role in ensuring seamless Retail Operations, Technical Aftersales, Customer Care, Parts Logistics , Supply Chain Management, Customer Service Business, Data & AI which directly ensures customer satisfaction, customer experience and brand promise.

This position focuses on end-to-end aftersales supply chain management, covering Inbound, Outbound, Warehouse and Transport Management, Claims & Returns, Demand planning and Master Data Management across global logistics centers. This position also focuses on Customer Business in terms of Product Management and ensuring parts availability after End of Production (EOP)

Responsibilities:

As Deputy General Manager – Global Logistics and Customer Business (GCSP@MBRDI), you will lead a team of professionals across logistics and customer business functions.

You will be responsible for:

• Driving transformation for Global Logistics business covering Inbound, Outbound, Warehouse and Transport Management, Claims & Returns, Demand planning and Master Data Management

• Driving ownership with respect to Customer Business in terms of Product Management and end-to-end spare parts availability strategy, ensuring optimal service levels, reduced lead times, and cost efficiency

• Collaborating with various GCSP teams, regional logistics centers and hubs, market organizations to align strategies and execution

• Executing the future roadmap for Global Logistics and Customer Business, including Process Redesign, Automation, AI-driven efficiency measures and smart solutions

• Leading a large, high-performing team (70+ professionals) across various business domains

• Ensuring delivery excellence across initiatives from concept phase to global rollout and lifecycle support

• Supporting global programs and cross-functional initiatives in line with organizational priorities

Objectives of the Role:

• Strengthen global delivery and end-to-end responsibilities in the field of Logistics and Customer Business within GCSP
• Drive business objectives through strong stakeholder engagement across global markets and hubs
• Establish a future-ready, digital-first strategy aligned with organizational vision
• Ensure strong process governance, service delivery, and operational excellence
• Build and nurture a high-performance leadership team and talent pipeline
• Drive continuous improvement, innovation, and cost optimization

Skill / Specific Knowledge

• Strong expertise in After Sales domain especially in Logistics and Customer Business area within Automotive OEM environment
• Deep understanding of:
• Warehouse and transport management systems
• Global spare parts distribution networks
• Inventory optimization and technology-based forecasting
• Product Management and parts availability
• Exposure to digital technologies, including:
• AI/ML based demand forecasting
• Supply chain control towers and real-time visibility
• Warehouse automation and smart logistics
• Proven experience in:
• Leading large teams and building leadership layers
• Stakeholder management across global and cross-cultural environments
• Driving transformation and change initiatives
• Strong communication, influencing, and executive presentation skills
• International collaboration experience

Qualifications:

Education:

• Bachelor’s / Master’s in Engineering / Supply Chain Management / Industrial Engineering / Operations

Experience:

• 15–20 years of relevant experience in Logistics / Spare Parts Management
• Proven track record in leading large teams and driving global transformation initiatives