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What you do at Mc Kesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Sr. Associate, Client Management is responsible for overseeing projects related to the implementation and ongoing management of pharmaceutical programs sourced to Biologics by Mc Kesson. This role serves as a primary client contact, supporting day‑to‑day account needs and delivering proactive solutions that meet program requirements. The Sr. Associate also supports the relationship between the pharmaceutical manufacturer and Biologics by Mc Kesson while collaborating with cross‑functional teams across the organization.

Key Responsibilities

Customer Relationship Management

• Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.

• Responsible for written and verbal (non-sales and non-IT specific) communication to the client.

• Contributes to Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.

Project Management

• Provides patient updates on pending and active refill patients in timely manner to client and field contacts

• Responsible for identifying project priorities with customers and communicating priorities to internal operations and BI team.

• Assist operations team with follow-up on patients pending appeals update extended for 14+ days

Account Management

• Support Account/Program Manager with documentation of all client engagement

• Serves as the first point of contact for day-to-day program issues from client reimbursement field team

• Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary. Interacts with all internal departments to assist as needed in providing business understanding.

• Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer.

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience.

Education

4-year degree in related field or equivalent experience highly preferred

Critical Skills

• 2+ years’ experience in Specialty Pharmacy or other healthcare related field is preferred

• Proven ability to handle multiple projects toward effective solutions and according to budget and timelines

• Project management and organization skills

• Self-starter with a demonstrated ability to take initiative and drive results independently.

• Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer

• Experience with Microsoft Office Suite, including Visio and Project

• Advanced skills in Microsoft Excel and PowerPoint

Additional Skills

• Collaborative, customer-focused, and able to create visible value to clients and within the organization

• Excellent verbal and written communication skills

• Ability to develop strong team relationships and bring individuals together to focus on team goals

• Excellent time management/organization skills

Travel

10% travel may be required

We are proud to offer a competitive compensation package at Mc Kesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with Mc Kesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at Mc Kesson, please click here.

Our Base Pay Range for this position

$53,500 - $89,100

Mc Kesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by Mc Kesson are using Mc Kesson’s (or affiliated entities, like Cover MyMeds or Rx Crossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
Mc Kesson Talent Advisors will never solicit money or credit card information in connection with a Mc Kesson job application.

Mc Kesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that Mc Kesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

Mc Kesson job postings are posted on our career site: careers.mckesson.com.

Mc Kesson is an Equal Opportunity Employer:

Mc Kesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on Mc Kesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Mc Kesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@Mc Kesson.com.

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