Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

PAIR Document Governance Manager:

Overview:

The PAIR (Privacy, AI & Data Responsibility) program establishes the enterprise-wide framework for governing responsible data use, privacy-by-design, and trustworthy AI. As the Document Governance Manager, you will support the governance lifecycle for PAIR policies, standards, procedures, and playbooks—ensuring materials are current, consistent, and traceable to regulatory and internal requirements. This role blends content stewardship with cross-functional program enablement and continuous improvement.

• The Role
• Own and evolve the PAIR document governance framework across policies, standards, procedures, and playbooks; set review cadences, operate RACI/approval workflows, and publish/retire content per governance.
• Drive cross-functional drafting and reviews with SMEs and approvers; synthesize feedback, resolve comments, and deliver high-quality, plain-language documents.
• Ensure consistency and traceability: harmonize taxonomy and templates, and maintain linkages to requirements, controls, and evidence within GRC and document repositories.
• Operate and improve tooling: manage metadata, permissions, versioning, and source-of-truth locations; partner with Tech/Tools teams to enhance automation and searchability.
• Scan change drivers (laws, regulations, product changes, audits, risk assessments) and prepare impact analyses and release notes; prioritize updates and coordinate controlled rollouts.
• Enable adoption: develop release communications, quick-reference guides, and targeted training; respond to routine inquiries and coach contributors on governance expectations.
• Measure what matters: define and report metrics (review cadence, cycle time, quality, usage/adoption), identify gaps or redundancies, and lead incremental process improvements.
• Partner across Legal, Compliance, Product, Security, and Risk to translate PAIR requirements into reusable templates, checklists, and workflow patterns for common scenarios.

All About You:

• Proven strength in policy/document governance or GRC content stewardship with superb writing, editing, and version-control discipline.
• Comfort orchestrating cross-functional reviews; able to navigate feedback, drive alignment, and deliver on deadlines.
• Working knowledge of privacy, AI governance, and/or data responsibility principles; ability to map requirements to controls and evidence.
• Hands-on experience with document repositories and GRC platforms (e.g., One Trust or similar); adept with metadata, access, and lifecycle management.
• Bias for clarity and enablement—skilled at simplifying complex topics into usable templates, guidance, and training.
• Data-informed mindset—comfortable defining metrics and using insights to iterate processes and content quality.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.