Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Implementation

Job Description Summary:

• Director
• Implementation (Level 5)

Overview:

The Technical Product Integration Team is a global team within the Global Customer Delivery & Care organization dedicated to providing comprehensive support for products and services that require enhanced customer guidance. This team actively collaborates with product owners, development teams, sales teams and various Delivery teams to deploy solutions swiftly, efficiently, and with predictability. Their responsibilities encompass aiding customers from pre-sales through production by offering enhanced technical guidance. Additionally, they focus on equipping our Delivery teams with the necessary support and improved documentation to facilitate the rapid and scalable execution of customer projects.
The Technical Product Integration Team at its core is a technical team having technical expertise and domain experience with the following remit:

• Responsible for educating and supporting new and existing customers on the integration aspect of Cross Border Services product implementations including consultancy, training, testing, and customized production configurations.
• Partners with Global and Regional Product, Sales, Customer Delivery and TECH providing technical and product expertise support to customers throughout the lifecycle of the customer journey from pre-sales to production launch.
• Partners with Product Owners and Global Product Integrators to define requirements for product, process, and tooling enhancements ensuring adherence to standards, processes, and best practices.
• Responsible to upskilling Regional Delivery teams with the technical knowledge required to best support our customers, through training, documentation, and tooling enhancements with a key focus on cross-border services.

Responsibilities:

• Support customers throughout the onboarding journey, including pre-sales, pre-implementation, and implementation ensuring they have the level of understating required to complete implementation including what is required to code to our APIs and complete integration successfully.
• Partner with Regional Delivery teams to troubleshoot customer integrations during implementation, providing guidance to implement with speed.
• Partner with Global Product Integrators to provide product technical training and enhanced technical documentation to Regional Delivery teams.
• Support collection and reporting of team KPI metrics.
• Participate in strategic conversations with key stakeholders and leadership.
• Support the identification of knowledge gaps within the Regional Delivery teams.
• Engage with key stakeholders across the organization for continuous improvements.
• Partner with GPI, Product, and Regional Delivery to enhance the product with a focus on seamless customer integration. Actively seek opportunities to enhance standards, improve process efficiency, and enhance the customer experience in partnership with key stakeholders with feedback to the team lead.

All About You:

o10+ years of experience in the domain.
o Must be fluent in Mandarin Chinese and English.
o Strong understanding of bank payments systems technology and infrastructure.
o Cross border system & network understanding preferred.
oSWIFT messaging standard expertise and experience preferred.
o Strong understanding of Core banking system.
o Experience in complex technology change projects within banks or at Fin Techs.
o Experience with Mobile and internet banking systems.
o Cross border payment processing experience with FX management, Treasury management, AML & sanctions screening know how.
o Experience in payments as a service and cloud banking.
o Working exposure to nix-based systems is preferred.
o Working knowledge of SQL, PL SQL and Oracle is preferred.
o Working knowledge of rest services is preferred.
o Working knowledge of cloud-based application development like PCF or AWS is preferred.
o Working knowledge of web development and technologies is preferred.
o Must be high-energy, detail-oriented, proactive, and able to function under pressure to meet tight deadlines.
o Strong verbal and written communication skills.
o Can quickly learn and implement new technologies, application appropriate frameworks & tools.
o Exceptional attention to detail.
o Ability to comprehend and apply complex concepts and technologies.
o Ability to travel on customer site.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.