Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal/Director, Services Business Development

Overview:

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Role
Principal/Director role is responsible for driving revenue for GC region. Manages large team who works with Mastercard account teams and clients, and who helps ensure effective delivery of all engagements across the full AP region.

• Responsible for developing and delivering our in-region sales strategy and directing all business development for with direct revenue responsibility

• Deliver against aggressive sales goals

• Act as a Player-Coach with expectation to travel extensively to help selling process and coach team

• Be capable of developing and maintaining relationships with customers at the most senior levels

• Strong communication and influencing skills, should be a compelling presenter to senior client audiences and able to influence large deals

• Excellent problem solving and analytics skills and should be able to go head-to-head and influence internal stakeholders and customers alike with fact-based thinking

• Will serve as the face of Mastercard Services to senior level client stakeholders, including c-suite

• Will partner with Account leadership to develop plans for Services to support their strategic imperatives

• Facilitate the implementation of strategies and action plans which, in turn, will act as a link between customer needs and Mastercard resources

• Build, recruit, manage, develop, and coach a team responsible for each different customer’s business opportunities to increase revenue, share and volume

• Partner closely with all product teams to ensure customer needs and product innovations align with development road maps

• Partner closely with Solutions, Advisors & Consulting Services and Finance teams to drive and actively track delivery and revenue

• Translate objectives into key hypotheses and structure work for large/complex projects or ill-defined problems

• All About You

• Deep understanding of the suite of Mastercard Services value propositions with a thoughtful approach to executing against a defined territory

• Strong commercial drive with ability to build and monetize senior client relationships based on empathy, thought leadership and subject matter expertise

• Preferably strong consulting and / or data driven solution selling background

• Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues

• Proven track record of progressively complex sales and strategic account management experience within the financial services sector; payments industry experience is preferred

• Demonstrated successful account management experience

• Revenue management and P&L experience

• Successful conflict resolution experience

• Goal-setting abilities, along with strategic planning and succession planning experience

• Top-level sales skills (internally and externally) combined with strong negotiation capabilities required for large deals

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.