Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management (Business Intelligence & Analytics, SME LAC)

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

Small and Medium Enterprises (SME) represent one of the most strategic growth opportunities for Mastercard in LAC. This segment plays a critical role in the region’s economy and is expected to significantly increase its contribution to Mastercard’s results in the coming years. With ambitious growth targets, the SME agenda is positioned at the center of our strategy to expand commercial payment flows and strengthen our leadership in this market.

This position is responsible for supporting the planning process, monitoring results, ensuring governance, and providing senior management with the insights and tools necessary to drive and monitor performance. Acting as a supporting connector across global, regional, and local teams, the role ensures that Mastercard’s SME strategy is translated into concrete actions, measured outcomes, and long-term impact.

Role

In this role, the selected candidate will:

Support the annual planning and budgeting process for the SME segment, including volume, revenue, and investment projections.

Manage ongoing performance tracking, monitoring KPIs, analyzing results, conducting root cause analyses, and preparing executive reports.

Partner with Finance to oversee P&L management, ensuring revenues and allocations are correctly attributed to the SME business.

Partner with the SME Commercialization cluster teams to oversee & track the SME Sales pipeline & performance metrics

Manage the use and maintenance of regional performance dashboards, ensuring accuracy, timely updates, and effective application in decision-making.

Support business reviews (global, regional, and local), including material preparation and storyline development.

Provide support to the Director, Business Intelligence & Analytics SME LAC in all tasks related to development of executive presentations and strategic materials.

Support effective budget management for marketing, product investments, and travel, including forecasting and provisioning.

Work closely with internal teams, such as Products, Sales, Finance, Sales Excellence, and Customer Delivery, to drive execution.

All About You:

The ideal candidate for this position should:

Have some experience in strategic planning, financial performance management, or product strategy within financial services and/or payments.

Demonstrate strong analytical skills, with ability to interpret complex data, build scenarios, and develop actionable insights.

Knowledge of internal Mastercard reporting systems & data cubes

Developing communication and storytelling capabilities, including experience in preparing presentations and structuring clear narratives.

Be proficient in visualization and reporting tools (e.g., PowerPoint, Excel, Power BI, Tableau).

Have strong interpersonal skills and the ability to work effectively across cross-functional teams such as Finance, Sales Excellence, Product, and Legal.

Show proven multi-tasking, organizational skills to manage multiple priorities and deadlines.

Be results-driven and comfortable operating in a fast-paced, dynamic environment.

Communicate fluently in English, both verbally and in writing. Portuguese and Spanish are a differential.

Hold a bachelor’s degree; advanced degree (MBA or equivalent) is preferred but not required

Corporate Security Responsibility:

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

Abide by Mastercard’s security policies and practices

Ensure the confidentiality and integrity of the information being accessed

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

NOTE: Candidates go through a thorough screening and interview process. A cover letter addressing how candidate’s skills align with role requirements is preferred but not required to apply.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.