Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Software Engineer (Service Now Developer)

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

The Internal Systems & Automation Technology team is looking for a Lead Software Engineer to drive our employee experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the employee experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
In this role, you will:

• Support the management of SaaS applications, including SSO, integrations, and engineering activities.
• Partner with product owners and business stakeholders to gather requirements and deliver scalable, well governed solutions.
• Design, develop, and configure solutions on the Service Now platform, with a strong focus on IT Asset Management (Software and Hardware Asset Management) and ITOM.
• Customize workflows, business rules, UI policies, and catalog items to support the full asset lifecycle and enterprise wide software license requests.
• Integrate Service Now with external systems using Integration Hub Spokes and REST APIs.
• Ensure adherence to Service Now best practices, while maintaining platform stability, performance, and upgrade readiness.

All About You:

The ideal candidate for this position should have:

• Advanced experience with API integrations (REST), including scripting with JavaScript, HTML, Python and PowerShell.
• Strong experience in technology governance, SaaS portfolio management, or enterprise platform ownership.
• Proven ability to communicate effectively with senior leaders, stakeholders, vendors, and delivery teams, demonstrating both technical depth and business fluency.
• Hands on expertise in Service Now development and configuration.
• Deep experience with IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM).
• Strong working knowledge of SCCM, Intune, JAMF, Active Directory, Azure / Entra, and SSO concepts and integrations, with a clear understanding of how these systems interoperate.
• Nice to have exposure to Service Now ITOM Discovery and other Service Now modules.

Corporate Security Responsibility:

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.