Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management, Payment Optimization

Overview:

Mastercard is a global technology company. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making payment and data transactions safe, simple, smart, and successful. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
The Payment Optimization team is part of Consumer Solutions. We are responsible for optimizing e Commerce solutions and for driving transaction authorization improvement for digital transactions globally. We do this by being consumer centric in building our products and services and being relevant in all consumer money flows.
Role:
Ever have your transaction declined when hailing a ride? Can't watch your favorite TV show because your streaming service payment was interrupted? Denied at checkout when ordering a new pair of sneakers?
These are all frustrating experiences for the cardholder that digital merchants are trying to avoid.
We are driving a strategic, multi-year transformation to develop new solutions on our authorization network to solve for these pain points. These new solutions will incorporate innovative products, services, and capabilities to increase digital authorization performance and drive higher conversion rates for our merchant, acquiring, and payment service provider partners.
In this role, you'll be responsible for the product development, program governance, and strategy of developing brand new solutions that help our merchant, acquiring, and payment service provider partners increase their authorization and conversion rates.
You will work cross functionally with engineers, data analysts, regional product managers, and account teams to understand customer needs and build a product that drives material value for our customers.
Unleash your analytical and creative problem-solving skills to define the future of how we serve our customers.
Key responsibilities:

• Drive the end-to-end Product Development lifecycle for our new authorization improvement products, including gathering insights, outlining strategy, developing KPIs, defining the customer experience/journey, and working in partnership with the Delivery and Technology teams to deliver roadmap capabilities
• Developing program plans and workstreams across teams, based on team objectives and KPIs.
• Manage and govern workstreams to ensure tasks are completed within timelines committed.
• Identify and mitigate potential risks across the program, including those related to dependencies between workstreams.
• Coordinating meeting cadences for working groups and senior leadership, and preparing materials (like memoranda, reports, presentations), for senior leadership.
• Translate product strategy into a roadmap containing well-defined and prioritized user stories, and features and enablers that will realize the product vision to assist the client in achieving a long-term competitive advantage
• Leverage data, analytics and market insights to come up with recommendations that will drive penetration, adoption, business decisions and development of new and existing strategic solutions, all in the effort to improve authorization performance
• Design and enable solutions or digital transformation initiatives that enhance business value delivery and responsiveness by applying project management skills
• Ability to work in a matrix organization and influence various teams at the global and local level; key stakeholders include Engineering, Finance, Market Development, Account Management, Customer Experience, Marketing, and other product teams
• ALL ABOUT YOU
• Understanding of the ecosystem of payment processing, authorization and acquiring services, with specific experience with an acquirer or payment service provider preferred
• Technical knowledge and skill to speak on the technical aspects of authorization performance, payment processing and acquiring
• Comfortable communicating and collaborating with business stakeholders, engineering and analytics teams at all levels
• A standout content/storyteller (customer presentations, executive meetings, simplifying complex subject matter into simple to understand concepts), with strong written, oral, and presentation skills
• Excellent organizational and project management skills
• Passion for all things digital and intrinsic curiosity to understand new technology
• Entrepreneurial spirit and global mindset with a passion for learning and using data to solve large scale business problems
• The ability to craft clear and detailed deliverables and expertly communicate across audiences

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.