Director, Product Management – Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

Mastercard's Technology Strategy and Operations is seeking a Director, Product Management – Technical to lead COSI, a core financial and strategic planning platform that enables technology and business leaders to make informed, data-driven decisions. COSI uses financial data as its primary input to drive planning, prioritization, investment strategy, and long-term project vision across the organization. In this role, you will set the product vision and roadmap, lead a small, geographically distributed team, and partner closely with Finance, Technology, and Business stakeholders. You will champion agile best practices, foster collaboration, and ensure the platform evolves to meet Mastercard's strategic and operational needs.

This is a hybrid position based in New York City, NY requiring three days per week onsite.

Responsibilities

• Define and own the vision, strategy, and roadmap for the COSI platform, aligning with Mastercard's broader Technology Strategy and Operations goals.
• Lead and develop a globally distributed team of Product Managers and individual contributors, and potentially first-level people leaders.
• Drive a 1–2 year product portfolio view, ensuring the platform effectively supports business planning, financial forecasting, and strategic decision-making.
• Partner closely with Finance, Engineering, Data, and Business leaders to translate complex requirements into clear priorities and actionable delivery plans.
• Apply agile product management best practices, ensuring disciplined execution, continuous improvement, and predictable delivery.
• Identify and manage short- and medium-term risks, trade-offs, and dependencies across the product portfolio, proposing mitigation strategies as needed.
• Monitor feature development, platform health, operational metrics, and adoption to ensure high-quality outcomes and strong user experience.
• Lead escalations and define clear paths to resolution, driving issues to closure ("path to green").
• Own post-launch reviews and customer feedback loops, incorporating learnings into future roadmap planning.
• Establish and promote a data-driven, continuous learning culture, tracking KPIs and improving outcomes across the organization.
• Represent Mastercard in strategic discussions with internal and external stakeholders as needed.
• Coach and mentor team members, providing regular feedback and setting clear goals aligned to departmental and organizational objectives.

Qualifications

• Proven experience leading Product Management and/or Technical Program teams in a Manager or Director role.
• Strong background in product management, ideally supporting financial systems, enterprise platforms, or internal planning tools.
• Demonstrated ability to lead and influence in a matrixed, global organization.
• Excellent communication and presentation skills, with experience engaging senior leaders and executive stakeholders.
• Solid understanding of financial systems, enterprise architecture, data flows, and system integrations.
• Strong analytical mindset with the ability to interpret complex data and drive informed decisions.
• Experience with ERP systems (e.g., SAP, Oracle, Workday) or financial planning tools is a strong plus.
• Familiarity with Agile methodologies and modern product management frameworks.
• Bachelor's degree in Computer Science, Engineering, Business, Finance, or a related field (or equivalent practical experience).

Work Authorization

This role is not eligible for Mastercard's work authorization sponsorship. As such, candidates must be eligible to work in the United States, now as well as in the future, without employer sponsorship.

Compensation and Benefits

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Pay Range for New York City, New York: $187,000 - $318,000 USD

Mastercard benefits for full time (and certain part time) employees generally include:

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Many more

Mastercard benefits for interns generally include:

• 56 hours of Paid Sick and Safe Time
• Jury duty leave
• On-site fitness facilities in some locations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.