About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Enterprise Operations Engineer II:

Job Posting Title:

Enterprise Operations Engineer II:

Job Description Summary:

Overview:

• Globally partnering with our Customers to deliver world class technical support for Master Card infrastructures and applications, enabling growth, diversification and new business generation.
• Provide 24x7x365 technical operations support for Master Card's global infrastructure; with focus on minimizing impact to Customers and internal users.

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• Monitor the infrastructure, and be a key stakeholder in Master Card Incident and Change Management processes.

• Regularly perform data analysis to determine Master Card's performance and identify areas of improvement.

• Have you worked in a control center environment?

• Do you like to triage and drive events to resolution?

• Do you like to interact with Customers, vendors, and support teams on a global scale?Role• Execute Incident, Change, and Problem Management processes.

• Perform effective vendor management techniques to ensure forward-progress managed Incidents.

• Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.

• Conduct quarterly Release and patch rollout for European authorization system• Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

• All about You• Associate's Degree or equivalent work experience• Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).

• Demonstrates the ability to function in 1 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network)• Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.

• Effective problem and troubleshooting skills.

• Effective written and verbal communication skills.

• Effective organization skills.

• Effective interpersonal skills.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Mexico City, Mexico

Job ID: Mastercard-22331_R-253426

Employment Type: OTHER

Posted: 2025-09-12T19:25:15
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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