Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, People Analytics & Metrics

Job Summary:

As the Director, People Analytics & Metrics, you are responsible for the people data self-serve ecosystem. In this high-impact role, you will bridge the gap between technical infrastructure and business value. You are responsible for the vision, roadmap, and governance of our people data assets, ensuring they are high-quality, ethically managed, and AI-ready. You will succeed through strategic influence, partnering directly with Engineering, Legal, and HR leadership to deliver a world-class self-serve data experience.

Why This Role?
This is a high-autonomy, high-visibility role designed for a leader who wants to have hands-on impact, shaping how our organization understands its most valuable asset: our people.

Key Responsibilities:

• Work with dashboard product owners and engineering teams to drive adoption by maximizing consumability and user value realization
• Design and execute roadmap reducing common barriers to self-service prioritizing features based on business ROI and technical feasibility
• Lead cross-functional projects to modernize our people data foundations
• Foster our data-driven culture within HR
• Enable the enterprise with robust change management on people data enhancements
• Own the strategy for self-serve people data questions and answers
• Integrated Governance
• Develop and implement a comprehensive system-agnostic governance framework for people data, including policies, procedures, and standards
• Collaborate with cross-functional teams, including HR, IT, and business units, to define data requirements and ensure consistency across systems
• Define and audit automated row-level and aggregate data security protocols to ensure sensitive employee data is accessible only to authorized users
• Lead people data projects related to regulatory and compliance requirements

Qualifications:

• Bachelor's degree in Information Management, Business Administration, Engineering, Analytics, Computer Science, Business, Psychology, Management or a related field.
• Culture & Capability: model The Mastercard Way; help build skills in product thinking, data governance literacy, and outcome based planning across the team.
• Strategic Influencer: You excel in a "matrixed" environment. You can lead teams you don't manage and influence executives you don't report to.
• Product minded operator: adept at shaping problem statements, defining success metrics, managing backlogs, and enabling delivery
• Proven experience in HR, people analytics, data governance or a related role
• Detail-oriented and highly organized, with the ability to manage multiple priorities and projects simultaneously.
• Excellent facilitation (workshops, roadmap planning, risk reviews) and concise narrative writing for senior audiences.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.