About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Site Reliability Engineer:

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title: Senior Site Reliability Engineer

Overview:

The European Open Banking Team is looking for a Senior Site Reliability Engineer who will be based in Copenhagen, Denmark.

Do you have a low tolerance for manual work and look to automate everything you can?

Biz Ops and SRE is leading the operational transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product & engineering organizations. In parallel with our constant dedication on operational excellence, we are also highly focused on identifying any potential technical/operational risks, reporting them for awareness and following them up for mitigation.

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Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with other technical teams to design, build, implement, and support technology services. Business operations teams ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products.

Ultimately, the role of Biz Ops is to align product and customer focused priorities with operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to all our stakeholders on how we can improve the customer experience of our applications.

You can click the link below for more information about BizOps:https://youtu.be/wn_SqCEA5CkWhat you'll doSet Technical direction for a global SRE teamMeasure, monitor and visualize system availability and healthOptimize the service lifecycle, easing the path from idea to deploymentParticipate in knowledge transfer sessions for new systems/platforms/applicationsActively manage production incidents and post-mortemsEnsure new products have appropriate operational supportMonitor and maintain service commitmentsManage incidents, engage with relevant teams, and perform root cause analysisWork to proactively identify and prevent potential system or service issuesSupport your team and mentor junior colleaguesOptimize mean time to recover by taking a holistic approach to problem solvingTech Stack:Mandatory:CI/CD Tools (GitLab CI, Azure DevOps, GitHub)Kubernetes (Preferably EKS)Cloud Infrastructure (AWS, Azure is a plus)Infrastructure as Code (Terraform)Optional:DynatraceSplunkQualificationsBS degree in Computer Science or related technical field or equivalent practical experience.

Experience in ITSM standards, service event management activities, incident management and application development lifecycle.

Proven track record in supporting production applications to facilitate change and incident activities.

Understanding algorithms, data structures, scripting, pipelines, and application lifecycle management Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive.

Experience in dealing with demanding situations and making decisions with a sense of urgency.

Experience in Site Reliability Engineering (SRE) practices and "Run" activities.

Willing to voice your opinions, receive and provide feedback while being honest and respectful About The Company Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Gdańsk, Poland

Job ID: Mastercard-22331_R-244473

Employment Type: OTHER

Posted: 2025-07-17T04:06:52
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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