Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Sr. Analyst, Delivery Desk

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services.

Within the Services organization, the Advisors & Consulting Services (A&CS) organization is responsible for delivering our various products and solutions to clients. The A&CS Insights & Enablement group aims at constantly improving the overall efficiency of A&CS. This year, the ambition is to set up a centralized team dedicated to taking over administrative activities from A&CS Project Managers cohort. The Senior Analyst will be part of the newly created team to provide centralized support to the business.

About the Role

• Understand our business landscape, and engage with various key stakeholders in A&CS and other Services teams to identify their priorities and pain points
• Understand project management lifecycle, and proactively identify opportunities to centralize activities targeting to alleviate the admin burden on PMs
• Help establish and maintain operational processes to support business activities realizing efficiencies for A&CS team
• Build partnership with A&CS team closely collaborating with project managers and maintaining high customer support standards
• Liaise with other I&E teams to drive system developments and enhancements to ensure optimal user experience and business continuity

All About You

Essential Skills and Experience

• Business acumen – Good understanding of the A&CS business drivers
• Partnership – Required to work in close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization
• Project Management – Strong project management and communication skills
• Analytical mind – Ability to run diagnostics and analysis to ground efficiency improvement proposals
• Agility – Used to work in agile environment with short sprints, changing brief and ad-hoc teams
• Tools – Good knowledge of Salesforce/Financial Force and MS tools: MS Excel, PowerPoint, etc.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines

What We Do

• Everyone wants easier ways to pay; we invent them
• Checkout lines are slow; we speed them along
• Merchants want more sales; we give them data and insights
• People need financial access; we connect them
• Corporate purchasing is complicated; we make it simple
• Commuters are busy; we speed them on their way
• Governments need greater efficiencies; we help create them
• Small businesses are virtual; we give them access to a world of buyers
• Retailers want to fight fraud; we provide the tools