Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management – Mastercard Research Center

Overview:

• Mastercard Services helps clients across industries make smarter decisions and achieve better outcomes through a tailored portfolio of solutions beyond the transaction.

• We leverage real-time, anonymized, aggregated transaction data, powerful software platforms, and deep expertise.

• We enable Mastercard clients to make data-driven decisions by providing a holistic view of consumer behaviour and actionable insights.

• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more.
  The Mastercard Services global product team is seeking a Senior Specialist, Product Manager to support the evolution of consumer research within its Research Centre.

• Role and Responsibilities

• Assist in developing and maintaining market research product vision, strategy and roadmaps.

• Understand Mastercard client needs and help translate them into market research product features and enhancements.

• Support balancing long-term product direction with current priorities by learning technical, competitive, and commercial contexts.

• Collaborate with global and local Sales, Regional, and Technology teams to ensure successful delivery and adoption of products.

• Work closely with senior product managers to ensure alignment across the product portfolio.

• Identify and monitor global and local trends within payments and financial services to help support product management

• Brief and manage research delivery teams to execute various forms of research

• Support the design and management of new approaches to data synthesis and other forms of insight

• Support research product lifecycle activities, including documentation, quality checks, and readiness across delivery and go-to-market perspectives.

• Help track research product performance metrics and contribute to revenue and budget reporting.

• Prepare research product communications and sales enablement materials for internal teams.

• Coordinate with external vendors and suppliers under guidance, ensuring compliance with Mastercard policies.

• Demonstrate Mastercard Way behaviours through collaboration and proactive engagement.

• All About You

• At least 4 years of experience in product management, market research, business analysis, and/or related fields within financial services and tech.

• Strong organizational and project coordination skills.

• Interest in market research innovation, product design, data and analytics.

• Willingness to learn and contribute hands-on to product development.

• Strong collaboration and communication skills; ability to work in virtual, global fast-paced teams.

• Curiosity about technology and how it can solve business problems, including AI.

• Strong Excel and PowerPoint skills.

• Knowledge of financial services or payments is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.