Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Biz Ops

Job Description Summary:

• The Biz Ops team is seeking a Manager – Business Operations with strong expertise in Mainframe technologies (COBOL, JCL) and proven people management skills. This role will lead operational excellence, ensure production readiness, and drive automation initiatives across critical platforms.
• Are you passionate about Mainframe systems and operational reliability?
• Do you excel at managing teams and fostering collaboration?
• Do you have a vision for improving processes and reducing manual effort through automation?
  Biz Ops plays a key role in ensuring stability, compliance, and efficiency across enterprise platforms. We need leaders who can combine technical depth with strong leadership to deliver high-quality services and mentor teams.

Mission
The Manager – Biz Ops will act as the production readiness steward for Mainframe-based platforms. This includes partnering with development teams to design, implement, and support technology services while ensuring operational criteria like availability, performance, capacity, and compliance are met. The role also focuses on risk management, incident response, and continuous improvement through automation and process optimization.

Responsibilities:

• Lead and manage a team of Biz Ops engineers, fostering a culture of collaboration and accountability.
• Oversee Mainframe operations, ensuring stability and compliance across COBOL and JCL-based applications.
• Drive automation initiatives to reduce manual interventions and improve operational efficiency.
• Engage in lifecycle activities—from design and deployment to monitoring and optimization.
• Partners with development and product teams to align operational needs with business priorities.
• Implement proactive monitoring, capacity planning, and performance tuning for Mainframe systems.
• Manage incident response, root cause analysis, and postmortem reviews.
• Mentor team members and promote knowledge sharing across global teams.

Qualifications:

• Bachelor’s degree in computer science or related field, or equivalent practical experience.
• 10+ years of experience in Mainframe technologies (COBOL, JCL) and batch processing.
• Strong understanding of Mainframe architecture, job scheduling, and performance optimization.
• Proven people management experience, including team leadership and stakeholder engagement.
• Familiarity with ITSM processes, compliance frameworks, and risk management.
• Experience in automation tools and scripting (REXX, Python, or similar) is a plus.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work across global teams and manage priorities in a fast-paced environment.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.