About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Customer Solutions Consultant

The position will be part of the Customer Solutions team, and will report to the Vice President, Solutions Architect. The successful candidate will play a crucial role in driving Mastercard's next phase of growth in Japan - developing compelling ideas and solutions to help customers address growth opportunities.

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Key Responsibilities• Partner frontline sales teams during solutioning to maximize impact to customer• Collaborate proactively with frontline sales teams together with other cross-functional teams to bring the best ideas and solutions to help customers achieve revenue and growth plans:o Clearly articulate customer pain points and opportunitieso Develop powerful narratives to address customer pain points and opportunities, leveraging data, insights, best practiceso Create winning engagement approaches, driving differentiation, resulting in stronger customer relationships• Collaborate proactively with key internal and external stakeholders to successfully execute and manage key strategic initiatives e.g. Multi-currency product penetration• Support CSC Lead, Senior Vice President on developing internal and external materials articulating division strategy All About You:

• Experience working for one of the major management consulting firms, or have worked at a payments company in products, solution sales, business development or customer facing roles• Payments, financial services, and technology background would be highly desirable• Deep understanding and experience of strategy development, implementation, and problem solving, including project and stakeholder management• Highly collaborative; strong communicator, natural integrator with demonstrated ability to develop and deliver strategies and works as a liaison among key stakeholders to implement the strategy• Ability to rally and gain backing from internal stakeholders (including senior managements) in order to build organizational support for the proposed strategy• Demonstrated ability to analyze both quantitative and qualitative data, and derive meaningful implications and recommendations from said data• Fluent (above business level, including writing) in both Japanese and English Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Tokyo, Japan

Job ID: Mastercard-22331_R-246623

Employment Type: OTHER

Posted: 2025-04-23T04:13:25
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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