About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Overview:

• Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving sales goals that drive market share, volume and revenue growth.
• Leads and manages existing customer relationships, and works to identify opportunities and customer needs in the core business/ new flows/ digital/
• Partners with customers to deliver customized solutions and comprehensive consulting support.
• Responsible for pipeline management at the account level.

Role

• Design, develop and lead the accounts strategies and business by understanding, knowing and anticipating payments industry trends, players, products, technologies, etc., delivering strong commercial execution and partnership with the accounts, leveraging Master Card's products & services value proposition to manage account's pain points at a strategic level, with a short and long term vision, by understanding their competitive advantage, value proposition, strategy and milestones.
• Increase Master Card relevance (share and P&L participation) in the accounts business through negotiations at Senior Management level, setting with them the business strategy in the mid to long term view, understanding and influencing customers' end-game and roadmap, as well as influencing trends and strategic decision of the accounts.

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• Increase Master Card footprint in the accounts by identifying new business opportunities within traditional Master Card solutions and beyond, negotiating at Senior Management level to obtain approval and sponsorship to develop such opportunities.
• Lead cross functional teams (Marketing, Products, Customer Delivery, CIS, Services, etc.) to manage and deliver on transformational projects with mid to long term financial impact, managing, leading and coaching a sales team, including handling responsibilities of administrative processes (SIP, performance review & feedback, etc.). Lead teams on his/her responsibility• Design, develop and manage business solutions for the accounts that will serve to identify and solve the accounts needs through deep understanding of Master Card value proposition, and by continually challenging Master Card's planning, decisions and initiatives. Strengthen internal requests by aggregating cluster accounts needs and opportunities, to provide leverage to and liaison with accounts strategy and vision.
• Responsible for cluster accounts P&L performance (business drivers and revenue lines) and profitability (margins), setting forecast and business drivers projections, ensuring accounts performance to meet annual targets, understanding Master Card financial and administrative processes and policies, but continually challenge internal status-quo in favor of a more customer oriented organization, supporting accounts in selling services through expert level of one or more services tracks (Processing, Fraud, etc.) as well as in depth knowledge of BAU Master Card solutions/products to ensure commercial execution.
• Manage, lead and align sales and functional teams including resources in other geographies to develop an integrated strategy for customers that have regional presence. Lead teams on his responsibility through ensuring performance, development, coaching and growth, tracking and managing the team to make sure they accomplish the objectives and grow within the company.
• Active engagement and alignment in the definition and execution of the market transformation strategy ( Master Card playing a more relevant role in the value chain )All About You• This position requires a Bachelor's degree (Master's preferred)• Experience in complex sales positions, business development and strategic account management preferably within the financial services or retail banking business (credit card industry preferred)• Fluency in English• Availability to move to Medellin within the next 6 to 12 months OR availability to travel to Medellin around 2x/month.
• Leadership and Team work skillso Customer orientedo Communication effectiveo Strong relationship management skillso Sales and marketing knowledgeo People managemento Analyticalo Conceptual thinkingo Conflict resolutiono Bank or Financial services industry experience (credit card, retail banking experience preferred)o High-level negotiation skillso Influencing otherso Language of the customero Problem resolutiono Strategic planningo Negotiation capabilities for large size dealso Multitask skills'o Manages people well and builds high performance teamso Dynamic, energetic and withstands hardship and stresso Acts with a sense of urgencyo Has credibility with multiple constituencieso Demonstrate executive presenceo Possesses external credibility.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Medellin, Colombia

Job ID: Mastercard-22331_R-258815

Employment Type: OTHER

Posted: 2025-08-22T19:21:33
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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