PAIR Assurance Specialist

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

The PAIR (Privacy, AI & Data Responsibility) program provides trusted, consistent assurance to customers and partners on how we govern data, privacy, and AI. As a PAIR Assurance Specialist, you will be the program's general Point of contact for standard external diligence requests—coordinating responses using approved control narratives and evidence—while capturing insights that improve our knowledge base and reduce friction over time.

The Role

• Triage, track, and respond to standard customer and third-party diligence inquiries using approved PAIR narratives, FAQs, and evidence; escalate novel or complex items to SMEs.
• Maintain and evolve knowledge assets for external assurance (curated FAQs, standardized responses, evidence packets, and control summaries) to remain current and consistent.
• Assemble high-quality evidence packages (policies, attestations, diagrams, and control testing results) aligned to approved materials and release guidelines.
• Coordinate cross-functionally to gather clarifications, schedule diligence calls, and ensure timely, accurate responses.
• Manage SLAs in CRM/ticketing tools; maintain complete, audit-ready records and status communications for stakeholders.
• Surface recurring themes and content gaps to the Document Governance team; propose improvements that increase reuse, clarity, and responsiveness.
• Support reporting on volumes, SLA performance, common topics, and evidence utilization; recommend standardization and efficiency opportunities.

All About You

• Clear, customer-friendly communicator who can convey complex control concepts in plain language and tailor responses to audience needs.
• Familiarity with assurance and controls concepts (e.g., privacy/AI governance basics; ISO/SOC/NIST frameworks) and how narratives map to evidence.
• Detail orientation in recordkeeping and packaging of evidence; comfortable operating CRM/ticketing and GRC tools.
• Collaborative teammate with service mindset—able to coordinate across functions and keep stakeholders informed to meet SLAs.
• Curious and improvement-oriented—spots patterns in inquiries and helps evolve our knowledge assets to reduce repeat friction.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines