About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Overview:

• The Manager

• Account Management role in the Public Sector team is a critical role in managing and supporting Mastercard's public bank clients (issuers and acquirers).

• Responsible for setting sales strategies for customer accounts and achieving sales goals to drive market share, volume and revenue growth

• Lead and manage existing customer relationships, and work to identify opportunities and customer needs

• Deliver customized solutions and comprehensive support to a group of accounts

• Responsible for pipeline management at the account level

Responsibilities:

• Manage and execute on your account plans to ensure business and financial objectives are achieved

• Track business performance vs. budget including managing bottom-up planning, opportunities and risks, monthly tracking and reporting.

• Build and maintain strong, client relationships and governance across all levels.

• Account Management: Own the relationships and P&L for a select group of clients (issuers and acquirers). Manage contractual responsibilities for your accounts.

• Business Development: Identify new revenue opportunities and support clients in growing their business. Work closely with senior account team members to develop sales strategies for Mastercard products and services to add value to the clients.

• Oversee and liase with key internal cross-functional teams to ensure key business outcomes and project delivery. This includes holding internal teams to account to maintain superior customer service levels and operational excellence.

• Helps in complex customer support situations and orchestrating between internal teams and customers

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• Project and Process Management: follow established standards and procedures for account planning, tracking of accounts performance and client engagement.

• All About You• Bachelor's degree required.

• Proficiency in English, both written and spoken• Experience in the payments industry (acquiring, issuance, etc.) or in financial services is a must.

• Proven work experience as an Account Lead, Key Account Manager or relevant role.

• A self-motivated individual who is willing to learn new technologies and techniques in order to keep Mastercard operating ahead of the competition.

• Strong interpersonal and communication skills - ability to build strong working relationships and influence key stakeholders at all levels of an organization, including c-suite executives• Ability to develop trust and credibility with peers, internal and external stakeholders• Experience executing and managing sales pipeline and go to market strategies• Results-oriented and customer-focused• Strong problem solving and analytical skills• Ability to prioritize multiple responsibilities and Customer deliverables• Confident, proactive personality with demonstrated persistence in resolving issues• Excellent strategic thinking and a proven track record of identifying opportunities that increase revenue.

• Demonstrate the skill set to work in a rapidly changing and developing environment, with sound decision making processes.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Brasília, Brazil

Job ID: Mastercard-22331_R-251087

Employment Type: OTHER

Posted: 2025-06-25T04:11:20
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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