About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Market Delivery

Overview:

The purpose of this role is to manage the functional relationship with our customers and oversee successful delivery of projects within Japan Division's customer delivery organization.

The Role:

Customer Delivery team is accountable for the functional relationship of our customers and leads the deployment of Master Card products and services in the Japan market, holding direct accountability for the customer experience

As a Market Delivery Analyst, your responsibilities includes:

• Preparing and conducting Quarterly Operational Review for the key accounts.
• Continuously stay in control of all the mandatory trainings.
• Preparing and delivering monthly announcements and workshops as a team.
• Documenting processes and identify areas of improvement.
• Participating in Internal Workstreams and drive Mastercard Initiatives.
• Functional and technical relationship management for the assigned accounts
• Analyze, Identify and drive improvements for customers operational performance and profitability through reviews and continuous customer engagement.
• Actively participate in strategic planning and administration
• Serve as the Functional escalation point for the customers

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• Execute the training and delivery of Master Card products, implementations and releases• Recommend and implement business or process improvements; recognizing global perspectives• Identify customers business needs, participate as solution consultants.

• Continuous learning of new products and align with the division and company goals.

• Managing projects between customer and internal stakeholders• Own initial scoping discussion with the customers and ensure smooth handover to Customer Implementation Team.

• Work collaboratively with Customer Implementations Team.

• All About You• 3+ years of relevant implementation experience in payments, banking or fintech companies.

• A great team player with the hunger to learn new knowledge and the ability to adapt and prioritze tasks with a sense of urgency.

• Previous experience in the credit card industry or mobile or e-commerce or EMV or contactless technology is preferred.

• Ability to quickly grasp technical concepts, apply them to business needs and discuss them with both business and technical partners• Excellent learning agility, multitasker, intellectual curiosity and comfort with ambiguity• Ability to analyze business needs and develop a course of action that effectively integrates technical and business components to yield quantifiable results for Master Card Worldwide and our client(s)• Build and maintain strong, positive working relationships at all functional levels internally and externally.

• Project/Program Management• Good written and verbal communication skills with an attention to detail• University Degree preferred• Experience in Customer Success/Account Management desirable.

• Comfortable interacting with all levels of management and working in a cross-functional / matrix environment both internally and externally.

• Ability to work in Japanese AND English bilingual environment• Working knowledge of MS Office Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Tokyo, Japan

Job ID: Mastercard-22331_R-252342

Employment Type: OTHER

Posted: 2025-08-29T19:19:08
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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