Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

• Senior Analyst, Strategic Advisory
• Capacity & Growth

Overview:

Mastercard Services is a strategic growth engine, delivering differentiated, data-driven solutions that help clients scale and succeed globally. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
Within Mastercard’s Services organization, the Client Services (CS) organization is responsible for delivering our various products and solutions to clients. The Client Services Strategy and Operations group (S&O) aims at constantly improving the overall efficiency of Client Services, delivering key insights and enabling efficiencies.
We are seeking a dynamic and experienced professional to join our team as Senior Analyst, Strategic Advisory – Capacity & Growth to support our capacity planning and management agenda across Mastercard Services. Reporting directly to the SVP, Strategic Advisory – Capacity & Growth, this role will act as the overarching PMO and “chief of process” for capacity planning & management, ensuring rigor, coordination, and timely execution across Product, Regional, and Capability teams, working with business partners.

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Role
In this role, you will be responsible for orchestrating and enabling the end to end capacity planning and management process, ensuring alignment across stakeholders and providing analytical and operational leverage to capacity management leadership.
Key responsibilities include:

• Own the day to day PMO of the capacity planning and management process, ensuring clear timelines, inputs, dependencies, and decision points across Product, Regional, and Capability teams.
• Coordinate cross functional stakeholders to collect, consolidate, and validate inputs (demand assumptions, capacity drivers, scenarios, risks).
• Drive process discipline and rigor, proactively tracking progress, managing delays, escalating issues, and ensuring commitments are met.
• Support scenario planning and sensitivity analyses, working closely with the capability team to structure inputs and outputs in a consistent, decision ready way.
• Prepare high quality analyses, materials, and executive ready presentations to support strategic discussions, leadership reviews, and investment decisions.
• Support ad hoc strategic initiatives, deep dives, and priority topics, helping create leverage as leadership is pulled into multiple workstreams.
• Continuously improve tools, templates, and ways of working to increase efficiency, clarity, and repeatability of capacity planning processes.

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All About You:

Essential skills and experience:

• Strong academic background with experience in management consulting, strategy consulting, or a similarly rigorous analytical environment.
• Demonstrated project management and PMO capabilities, with the ability to manage complex, cross functional processes end to end.
• Strong problem solving and analytical skills, with high comfort working with numbers, assumptions, and scenarios.
• Ability to structure ambiguity, bring clarity, and translate complex inputs into clear outputs and recommendations.
• Excellent stakeholder management and communication skills; able to work effectively across seniority levels and functions.
• Highly organized, detail oriented, and proactive, with a strong sense of ownership and accountability.
• Advanced Excel skills and comfort working with data; experience with tools such as Power BI, Tableau, Alteryx, or Airtable is a strong plus.
• Ability to manage multiple priorities in a fast paced, evolving environment without losing rigor or quality.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.