About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Account Management

Overview:

We are seeking a Senior Analyst to support our Account Management team in delivering awesome service to our customers.

Our customers are banks, large retailers, start-ups and everything in between.

We are seeking to hire a talent with an interest in financial products, technology, payments and critical thinking to join the team. We offer the comfort of a small, friendly office here in Auckland as well as the opportunity and benefits that come with working for a globally business like Mastercard.

• The Role

• Influence account strategies using analytical problem solving and leveraging data tools to provide market data and customer specific recommendations.

• Understand our and the customers' strategic agenda, operational set up and capabilities, and identify opportunities to deliver against these objectives within the technical framework.

• Provide support to communicate innovations, technology and Mastercard product to customers.

• Work directly with the customer on all day-to-day issues, ensuring they receive the highest standard of service. This will include dealing with escalations, providing management reporting, preparing presentations for senior leadership etc.

• Develop and maintain internal relationships and partner with multiple internal functions, including Product, Digital, Finance, Marketing, Customer Delivery and Gateway teams.

• Undertake analysis, research and business planning, reporting trends and competitor intelligence to stakeholders.

• Build and enhance relationships with the customer at all levels.

• Participate in the sales pipeline management process.

• Manage tracking of contractual agreements and deliverables as required.

• Support the team on various strategic initiatives.

• All About You

• Preferably 5 years' work experience in Sales/Account Management with proven track record

• Excellent verbal, written and presentation skills are essential.

• Ability to present complex information and recommendations in an easily understood and impactful way.

• Outstanding analytical and problem-solving skills.

• Experience in payments is an advantage but not a requirement.

• Familiarity in working in a sales / commercial environment including interacting with customers.

• You are proactive, curious to learn, and eager to crack complex topics.

• Pre-sales and technical implementation experience desirable

• Curious about technology and payments.

• Customer focus with proven ability to establish productive working relationships both internally and across customer organizations.

• Holds self and others accountable to deliver timely and high quality results.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Email Address

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Client-provided location(s): Auckland, New Zealand

Job ID: Mastercard-22331_R-251618

Employment Type: OTHER

Posted: 2025-09-11T19:20:30
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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