Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead, Mobile Engineering

Overview:

The Employee Digital Experience team is looking for a Lead, Enterprise Operations to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

All About You:

The Lead, Mobile Device Engineer (MDM) at Mastercard is responsible for enhancing the customer experience through innovative solutions in mobile device management. This role involves administration of various mobile device management systems, managing relationships with carriers, and overseeing global mobile refresh projects. The ideal candidate will possess a strong analytical mindset and a passion for improving user experiences while ensuring security and efficiency in mobile operations.

Responsibilities:

• Administration of Airwatch Mobile Device Management System, Mobile re Cell, Calero and Sentinel One device protection systems.
• Offer and implement suggestions on improving security on mobile devices while maintaining the overall user experience.
• Relationship manager for US Carriers, Mobile re Cell and Calero.
• Manage the mobile refresh project globally.
• Onboard new apps into the Omnissa application.
• Work with service owners and vendors to offer new services to Mastercard employees.
• Implement automation and monitoring solutions for the entire mobile ecosystem.
• Create training documentation, end-user communications and Intranet articles that communicate effectively to our end users.

Requirements:

• Air Watch/Workspace UEM/Omnissa Mobile Device Management experience.
• Experience working with Carriers.
• Ability to look for complementary products or services that enhance end user experience.
• Skilled at explaining technical problems clearly.
• Strong writing and speaking skills to communicate vision and roadmap effectively to stakeholders.
• Proactive in seeking potential solutions to solve problems.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.