Director, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Who is Mastercard

Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

In virtually every country worldwide, Micro, Small, and Medium Businesses (SMEs) are the lifeblood of economic vitality. Mastercard is dedicated to enabling businesses to survive and thrive stronger than before. Our rallying cry is Empowering Every Business Everywhere. This segment is central to Mastercard's growth strategy - not only because of their global impact but also because of SMEs' significant role in the payment ecosystem as both payers and acceptors of electronic payments. We are seeking a visionary and strategic Director of Product Management to lead the development and ownership of our Business Essential Services (BES) domain. You will play a crucial role in defining and delivering core functionalities that underpin our customers' day-to-day operations. This includes building and refining essential services like payments, invoicing, security, scheduling, and other critical capabilities that empower our users to succeed. This is a pivotal opportunity to shape the foundation of our platform and drive efficiency, security, and growth for our business and customers alike.

Responsibilities

• Define the product vision and roadmap for the BES domain, ensuring alignment with overall business objectives and customer needs.
• Conduct in-depth market research and user analysis to identify opportunities for enhancing existing BES features and introducing new functionalities.
• Partner with cross-functional teams (engineering, design, security, customer success) to design, develop, and launch new BES products and features.
• Own the user experience for all BES functionalities, ensuring intuitive and seamless workflows for users across diverse business needs.
• Develop and implement robust security protocols and compliance measures for the BES domain.
• Establish and track key performance indicators (KPIs) to measure the impact and effectiveness of BES offerings.
• Collaborate with sales and marketing teams to effectively communicate the value proposition of BES services to potential and existing customers.
• Stay ahead of emerging trends and technologies in the payment processing, invoicing, security, and other critical capability landscapes.
• Lead and motivate cross-functional teams to deliver high-quality BES products within deadlines and budget constraints.
• Build and maintain strong relationships with stakeholders across the organization.
• Communicate effectively with technical and non-technical audiences.

Qualifications

• 7+ years of experience in product management.
• Proven track record of successfully building and launching business-critical products and platforms.
• Deep understanding of core business essential services, including payments, invoicing, security, and scheduling systems.
• Strong technical acumen and experience working with modern software development methodologies (Agile, DevOps).
• Experience in security best practices and compliance requirements.
• Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to lead and motivate cross-functional teams in a fast-paced environment.
• Strategic thinking and business acumen.

Additional Information

• This role is hybrid, with the expectation of working in the Pune, India office at least 3 days per week.

We look forward to hearing from you!

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines