Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

Our North America sales organization is seeking to build a diverse, strategic and consultative workforce of world-class relationship managers, problem-solvers, and technologists. We are looking for a Director of Account Management to join our team as an individual contributor who can drive value for clients with a regional footprint while driving results. The role requires experience managing complex, senior-level client relationships, owning customer P&Ls, and driving long-term account strategies. Success in this role depends on the ability to engage clients in meaningful business discussions, translate client objectives into actionable payment strategies, and expand Mastercard's footprint across Commercial Solutions, Services, and Security offerings. This position is specifically responsible for account management and sales strategies for a number of regional accounts, as well as one of our most strategic regional partnerships. The role focuses on managing a large regional Commercial Card portfolio, as well as a Debit and Small Business initiatives that drive market share, volume and revenue growth.

Responsibilities

• Deliver against aggressive sales targets for Mastercard products & services and net revenue targets from existing and new business
• Drive the deepening and strengthening of the customer relationship and overall customer satisfaction
• Identify customer needs and oversee the delivery of integrated solutions that address those needs
• Support overall strategies that drive customized solutions for the business that drive profit, revenue growth, and value creation for both Mastercard and the customer
• Collaborate frequently with customers to establish and execute annual business planning and quarterly review sessions to establish, monitor and report progress against joint objectives
• Secure strategic engagement at multiple levels with identified decision makers and key influencers
• Responsible for specific account revenue and P&L management and results

Qualifications

• In depth commercial card product management or relationship management experience in credit or debit at a bank or payments provider; strong knowledge and understanding of payments is also relevant
• Driven, enthusiastic, and collaborative team player
• Proven track record of consultative sales, preferably in financial services / payments industry
• Proven client relationship skills with solid negotiation capabilities and demonstrated influencing skills
• Demonstrated expertise in strategic thinking, including coordinating multiple internal organizations to support complex customers and complex problems
• Superior presentation skills, communication skills and expertise in PowerPoint
• Understanding of current payments marketplace and market research to anticipate how Mastercard products and solutions can help drive a customer's business
• Must be able to integrate knowledge across disciplines (e.g., marketing, operations, risk)
• Must demonstrate effective leadership, negotiation, and problem resolution skills
• Travel up to 40%

Location

Purchase, Virtual

Compensation and Benefits

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Pay Range for Purchase, New York: $182,000 - $291,000 USD

Mastercard benefits for full time (and certain part time) employees generally include:

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Many more benefits

Mastercard benefits for interns generally include:

• 56 hours of Paid Sick and Safe Time
• Jury duty leave
• On-site fitness facilities in some locations

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines