About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

• Manager
• Program Management, Consumer Acquisition and Engagement

About the job

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

• Manager
• Program Management, Consumer Acquisition and Engagement

Overview:

Mastercard's Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard's differentiation and business growth. We work side by side with our clients as a key lever for them to growth their business with innovative and technological solutions.

Within the Services organization, Consumer Acquisition & Engagement places Mastercard at the heart of our customer's B2C and B2B Lifecycle Management strategy. We help our customers acquire, engage, and retain customers with end-to-end services and platforms solutions.

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• Role The Consumer Acquisition & Engagement (CA&E) team focuses on products and solutions that address dynamic market needs. We are looking for a Manager
• Program Management for North LAC, who will lead Program Management in the division and maintain relationships with key customers and markets, consistently innovating and problem-solving to drive our CA&E strategy forward. The ideal candidate should possess a passion for demonstrating the value of CA&E Solutions, enhancing customer experience and nurturing the relationship with our strategic clients, scoping expansion opportunities, be highly motivated, have an analytical and intellectually curious mindset.

Key Responsibilities* Lead a team of experts across Mexico, Central America and The Caribbean.* Continuous monitoring of customer performance and experience. Prepare regular customer-facing documents to demonstrate the value of our products. Be responsible for operating customer programs with excellence, ensuring quick and accurate responses to key stakeholders, and managing escalations and customer expectations.* Work with internal (markets and account managers) and external (Financial Institutions, Fintechs, R&C) stakeholders in North LAC to identify business opportunities for upsell, cross-sell, and co-creation.* Promotion of continuous improvement and innovation in service usage.* Strategic liaison for new customer initiatives to drive revenue.* Active listening and feedback loops for mutual evolution. Support the development of internal knowledge documents such as case studies and industry best practices. Acquire and maintain a deep understanding of supported services to train customers and internal stakeholders.

All About You* Customer-facing experience* Experience in the delivery of large, complex projects/programs of diverse sizes in a cross-functional, multicultural environment.* Proven experience in Loyalty Programs/Platforms. Knowledge in lifecycle management is a plus.* Strong business acumen and a track record of delivering innovative, customer-centric solutions.* Demonstrated Leadership skills influencing high performance teams.* Deep understanding of consumer, industry, and market trends.* Data driven mindset and analytical skills.* Strong interpersonal communication and presentation skills.* Ability to report on issues, risks, progress and timelines, accurately and summarize effectively, offering analysis and reliable solutions.* Comfortable handling multiple priorities, identifying improvement opportunities and managing multiple issues under the pressure of conflicting constraints.* Attentive to details with an ability to understand and manage both operational and customer success processes.* Growth-oriented and adaptable, thriving in fast-paced, rapidly evolving environments* International and matrixed organizational experience is highly desirable Qualifications* Bachelor's degree in Business, Economics, Engineering, Analytics or related field required; advanced degree is a plus.* 10+ years of overall experience with at least 5+ in program management or customer success- preferably in a global, matrixed organization* Fluent in English and Spanish.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Mexico City, Mexico

Job ID: Mastercard-22331_R-252315

Employment Type: OTHER

Posted: 2025-08-13T19:18:05
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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