About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Customer Success, Transfer Solutions

Overview:

We are looking for a Senior Specialist, Customer Success, Transfer Solutions, to support product commercialization and go-to-market execution for Mastercard's Transfer Solutions (Cross Border Services and Mastercard Send) for Greater China division.
Mastercard Transfer Solutions (Cross Border Services and Mastercard Send) is a key component in establishing Mastercard as a global player in Real time Payments, and facilitate secure delivery of funds between senders and receivers, typically in near real time. Businesses, merchants, governments, financial institutions, digital players & fintechs are able to send money to consumers and small businesses, domestically and cross border with this service. Our Transfer solutions leverage a combination of Mastercard's card and account based technologies to enable multiple user flows including person-to-person, business to business, disbursements, remittances and merchant payments.
The individual will contribute to product commercialization and work hand in hand with the regional, global and market teams to scale our Transfer Solutions capabilities.

The Role:

The role will be focused on leading the successful roll-out of Transfer solutions business (Cross Border Services and Mastercard Send) within Greater China, to include the following product commercialization roles and responsibilities:
o Customer onboarding including product deep dive sessions, liaising communication between clients and internal stakeholders and providing integration recommendations
o Implementation support - project scope definition, coordination with project managers to support troubleshooting during project implementation, deliver customer training
o Post launch support - performance tracking of live clients, coordinate with regional product for new product enhancements, support troubleshooting of product and customer service related issues
o Sales enablement for clients including training
o Customer success oversight, and reporting enablement
o Monitor and report competition, market evolution and trends, analyze findings from ongoing and previous research efforts and recommend actions.

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o Work with country teams and regional SME teams on viable Transfer Solutions opportunities, identifying go to market approach, new product features and use cases.o Work with various client facing teams to articulate solutions for internal and external clients.o Execution Readiness for sale, deployment and operation of Transfer solutions in AP.All about youo This position requires a highly collaborative individual who will need to manage relationships across multiple functional areas, regional executives and leadership as well as key customers and strategic partners across AP.o Business acumen with the ability to provide solutions that drive positive results for the customer and Master Cardo Cross-functional team leadership experience managing multiple, complex projects concurrently and delivering timely results under tight timelineso Strong interpersonal and leadership skills to influence and build credibility; team oriented, collaborative, diplomatic, and flexibleo Personal presence and ability to clearly communicate compelling messages to senior management and business partnerso Prior experience in project management is preferred, but not mandatory Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Shanghai, China

Job ID: Mastercard-22331_R-253083

Employment Type: OTHER

Posted: 2025-08-08T00:17:23
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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