Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Partner Customer Success Manager, Advisors Client Services (Media Industry Focused)

Advisors Client Services, Data & Services

Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Focused on thinking big and scaling fast around the globe, the Advisors Client Services team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our customers with powerful strategic insights and recommendations.

Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, Fin Tech, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Roles and Responsibilities:

Make an Impact as a Partner Customer Success Manager for media data solutions, Advisors Client Services
Advisors Client Services is a client-facing team that partners with customers and helps them drive measurable value by:

• Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
• Assessing client needs and finding creative solutions and configurations from among Mastercard product suite
• Project managing the delivery of new and complex solutions to our customers
• Partnering with our product and partner sales teams to ensure clear communication to our customers, incl. developing and maintaining customer support and sales materials
• Acting as the knowledge expert on products and solutions and the most effective means of implementations with Media Delivery teams
• Engaging in pre-sales activities to showcase value future customers can achieve from the solutions

As a Partner Customer Success Manager, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard. You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers.

• Your Responsibilities
• You will be a primary point for managing partner relationship primarily in media industry
• You will be responsible for monitoring Partner Performance and satisfaction
• Assist with strategic customer opportunities (new markets, new use cases, Mastercard Influenced opportunities).
• Coordinate across Mastercard teams to optimize customer usage of Mastercard ad-insights product within partner ecosystem. Include broader account plan for end customers who have a CAM relationship
• Engage with users to understand current needs and paint points and thereby improve their ability to utilize our products and solutions to drive outstanding performance of media campaigns
• Partner closely with product teams to create new features that best serve our customers
• You will act as a coach for our customers. Your proactive coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
• Conduct product demos, develop and deliver training sessions and/or workshops. Identify areas of improvement, track project & task updates,
• Identify clients at risk of churning or for potential up-sell of optional value-add services

Qualifications:

• All About You

• Hands-on Experience: extended experience in integrated marketing, with a strong focus on digital marketing planning and data-driven implementation

• Strong understanding of media buying, audience segmentation, and campaign optimization.

• Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables

• Client Management: Proven track record in customer success or managing client accounts and leading digital marketing solutions

• Proven track record in reducing churn, driving adoption, and upselling/cross-selling solutions.

• Project Execution: Ability to plan and execute marketing strategies and campaigns across key marketing channels to drive impactful outcomes

• Exposure to AI-driven personalization and data analytics for campaign performance

• Collaboration: Thrive in a matrix organization structure, manage internal and external stakeholders effectively

• Product-minded and focused on delivering solutions that are scalable, leverage cutting-edge technologies, and ultimately delightful for end-users

• Proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker

• Exceptional analytical and quantitative problem-solving skills

• Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork

• Demonstrated ability to develop relationships with both mid- and executive-level customer contacts

• All About Your Education & Skills

• Bachelor’s degree or equivalent qualification.

• Fluent English required

• Proficiency in Mandarin could be a plus to handle mandarin-speaking markets

• Comfortable with significant customer interaction and excited to build relationships

• Advanced Word, Excel, and PowerPoint skills required

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.