About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Research Manager:

About the Role:

The Advisors Research Center (ARC) is a global team of researchers within Mastercard delivering comprehensive research services to Mastercard's clients.

We are seeking a Managing Consultant to partner with Mastercard's Advisory and Consulting team and lead strategic research for our clients. In this role, you will lead a wide range of research initiatives across the full project lifecycle, from developing proposals to report delivery. Candidates for this position should have a deep understanding of the end-to-end research process for executing quantitative research and some experience with qualitative methodologies.

This role is an exciting opportunity for highly motivated and curious individuals to join a fast-growing, dynamic organization and work on a wide range of projects spanning multiple industries.

All About You:

• Self-starter
• Internally-motivated who continuously strives to get things done well, regardless of challenges encountered.

Willingness to roll up your sleeves and help get the job done.

Thrive working in a cross functional environment where multiple team members and internal stakeholders are actively involved in projects

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Successfully manage your time and any competing priorities to ensure deadlines are always met.

Naturally curious about why people think and act the way they do.

Willingness to learn new market research methodologies and to apply the latest, most effective techniques Ability to analyze and synthesize information from multiple sources into a cohesive narrative.

Strong collaboration and communication skills to actively participate as a team member on client calls, internal team meetings, and workshops.

Ability to manage vendor relationships to ensure research is executed on schedule and within budget.

Enjoy working in a fast-paced, dynamic work environment Qualifications & Skills8+ years' experience at a research agency or in an in-house research role leading end-to-end custom research (i.e. questionnaire design, survey programming, data analysis, reporting, and presenting)Deep experience designing and executing a range of quantitative research methodologies, including but not limited to value proposition tests, concept testing, conjoint / discrete choice analysis, TURF analysis, cluster / segmentation analysis and maxdiff analysis Ability to troubleshoot and demonstrate creativity in solving complex issues that arise with regard to projects in an efficient and effective manner.

Drive successful project execution, collaborating with the Mastercard Advisors and ARC team members to coordinate project logistics and ensure all project deliverables are delivered to clients on time Proficiency with at least one statistical software tool (SPSS, Q, SAS, R, Matlab) to support data-driven insights Help lead and develop a team of talented researchers, providing training when necessary and giving meaningful feedback on all aspects of a project Strong project management experience with the ability to manage several projects at the same time.

Some experience with qualitative research, specifically In-depth Interviews and Focus Groups is preferred.

Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred This role is not eligible for Mastercard's work authorization sponsorship. As such, candidates must be eligible to work in Canada, now as well as in the future, without employer sponsorship.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Toronto, Canada

Job ID: Mastercard-22331_R-259322

Employment Type: OTHER

Posted: 2025-09-04T19:25:55
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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