Site: Brigham and Women's Physicians Organization, Inc.

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Job Summary:

Directs operations for the Brigham campus of the MGB Department of Otolaryngology Head & Neck Surgery (OHNS). Responsible for clinic and patient care delivery system activities at BWH and other assigned ambulatory practice locations. This also includes administrative, financial, ambulatory/clinical operations, human resource management, quality assurance and resource allocation.

Brigham OHNS Statistics:

Faculty:12
Professional Staff: 7 Audiologists; 14 Newborn Screeners; 4 Voice Pathologist; 3 Nurse Practitioners, 2 Surgical PA’s, 1 Administrative Manager, 1 Clinic Manager
Support Staff: 21 (adm assts, practice assts, coordinators, data mgrs, office assts, students)
Practice Locations: 3 (Brigham and Women’s Hospital, BW Faulkner Hospital, Foxboro)

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Clinical and Administrative Operations:

1. Provides oversight to outpatient, clinical operations. Provide support to outpatient clinic staff on staffing, budgeting and logistical issues. Work with clinic staff to provide an environment conducive to positive customer service.

2. Manages all day-to-day operational activities including resolution of personnel and delivery system problems. Develop and implement resolutions of complex problems between support staff within the Department. Monitors general department morale and job satisfaction. Troubleshoots potential problems and grievances. Work closely mentoring Practice Manager in this area.

3. In conjunction with BWH programs and initiatives, stress and focus on customer service to future enhance the patient experience. Provide employees with training and regular feedback to embrace customer service principals.

4. Represent the Department internally and externally at meetings, conferences, etc. Relay all necessary hospital and foundation correspondence to appropriate people within and outside the department. Serve as a resource to both physicians and staff regarding hospital policy and practice management issues. Refer matters to others as action items when appropriate.

5. Assists with managed care, global fees, other insurance and referral contracting activities and works collaboratively with billing and finance team.

6. Identify business opportunities and collaborate with all shareholders to prepare and implement the business planning process.

7. Meet regularly with supervisory staff and physicians to plan and regularly review succession planning for all administrative and clinical support staff positions in the Department to ensure effective and efficient transitions for all positions.

8. Assists SVP, Department Chair and Executive Chair in the planning, allocation, negotiation and operation of administrative and clinical space, which constitutes locations on and off campus. This involves coordinating the department’s planning process, analyzing utilization and needs assessments, addressing safety and security issues, researching and making recommendations for procuring equipment, determining timetables, monitoring the new construction/renovation processes and support staff hiring. Develops protocols for hiring staff, which includes standard level training and appropriate orientations.

9. Management of all information systems needs for the Brigham campus and other sites assigned. Provide training for all staff and faculty and monitoring progress in learning the new system.

10. Responsible for quality assurance which includes compliance with all quality standards and guidelines for clinical research operations and ensuring that the Department is in compliance with JCAHO, federal and state guidelines.

11. Collaborates with the SVP in the development of short- and long-range planning for all clinical practices including those at BWH, FH and FXB locations.

12. Manages the oversight and monitoring of the purchasing of supplies and equipment for the Brigham campus and the Clinics at BWH and FXB, initiating cost-containment measures.

Financial Management

1. Ensures the accuracy and timeliness of the professional billing of surgical services (ambulatory, procedures, and inpatient services), including demographic and insurance information.

2. Oversee monthly activity reports and creates executive summaries for SVP and the Department Chief. This includes projections and recommendations on how to maximize growth, budget and financial comparisons, variance explanations, and monthly accounts receivable/reimbursement analysis and management.

3. Conduct financial and operational forecasting and modeling for existing and new programs and services.

4. Conducts periodic review of the practice’s status, which includes review and development of proposals and plans for new programs, financial impact studies for both the hospital and practice.

5. Identify cost reduction opportunities and revenue enhancement opportunities within the practice. Authorizes operational expenditures of funds from BWPO/BWH accounts for the department.

6. Act as liaison to BWPO/Surgery staff on any referral/billing issues and establish audit systems to develop and tracking processes.

7. Ensure activities involving non-professional payroll are completed for employees which includes mandatory training on Workday timekeeping systems.

Strategic Planning and Program Development:

1. Collaborates with SVP in developing strategic and long-range plans, which includes market and trend analysis, planning, systems development, and on-going monitoring.

2. Collaborates with SVP and clinical leadership team on the start-up of off-site surgical practices (i.e., FH and FXB) by providing consultative review of financial analyses and operational plan.

3. Periodically conduct systematic markets and service analysis and develops reporting mechanisms, strategic responses and other appropriate interventions based on findings.

4. Actively participates in practice development with the SVP, Division Chiefs and each surgeon within the Department.

REPORTING RELATIONSHIPS

1. Directly reports to the Senior Vice President, Otolaryngology Head and Neck Surgery

2. Interacts extensively with BWPO/Surgery and BWF Administration.

Qualifications:

Education:

Master's Degree Healthcare Administration preferred or Master's Degree Business Administration preferred or Master's Degree Public Health preferred, and a minimum of five (5) years of management in a healthcare environment

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

Experience:

Progressive leadership in a healthcare setting 5-7 years required and Progressive leadership in an academic medical center 5-7 years preferred

• Knowledge, Skills and Abilities

• Demonstrated experience in managing complex projects and initiatives.

• Excellent communication, interpersonal and presentation skills to communicate effectively.

• Ability to Lead effectively and build team skills. Ability to delegate and effectively supervise and plan for the timely and successful completion of objectives.

• Excellent problem-solving, decision-making, and conflict-resolution skills to manage complex projects and initiatives.

• Proficiency in financial systems and data analytics and process improvement tools and methodologies.

• Knowledge of healthcare regulations, financial management, and patient care quality standards.

• Ability to work independently and to accept responsibility for complex and sensitive decision-making.

• Staffing and secretarial systems

-Organizational and management theory and practice

-Patient access processes (i.e., admitting, pre-operative, registration)

-Information systems

-Budget management

-Strategic planning and implementation

-Requires ability to work effectively with physician, nursing, secretarial and ancillary staff.

-Requires ability to handle politically and financially sensitive issues, anticipates problems and issues, build and gain consensus, lead and work with multidisciplinary teams, and effectively communicate strategies, plans and financial results.

• Strong communications and organizational skills.

-Ability to focus detailed, concentrated effort to multiple projects and re-establish priorities as necessary.

• Ability to effectively respond to time sensitive issues.

• Demonstrated ability to manage a busy office environment within the context of a large medical center and health care delivery system.

• A high degree of social facility in obtaining cooperation and support from a broad range of people.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Occasionally
• Carrying Occasionally
• Pushing Rarely
• Pulling Rarely
• Climbing Rarely
• Balancing Occasionally
• Stooping Occasionally
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Occasionally
• Gross Manipulation (Handling) Constantly
• Fine Manipulation (Fingering) Frequently
• Feeling Constantly
• Foot Use Rarely
• Vision
• Far Constantly
• Vision
• Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$124,342.40 - $180,897.60/Annual

Grade

9

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.