Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

. OVERVIEW: The Medical Assistant is responsible for assisting physicians, nurse practitioners and nurses with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with his / her training and skills. His / her primary roles are to assure efficient patient flow through the office; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs. REPORTS TO: Practice Manager PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.0 Assures efficient patient flow through the office 1.1 Assures patient Medical Record is complete prior to the visit 1.2 Greets patient in waiting room and escorts to exam room 1.3 Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary) 1.4 Anticipates / sets up special equipment and/or supplies needed for the visit 1.5 Alerts the physician or nurse practitioner when patient is ready and communicates pertinent clinical information 1.6 Cleans and prepares room for next patient 1.7 Responds to needs to expedite visits and keep on schedule 1.8 Assists the physician or nurse practitioner with patient care during the visit. 1.9 Adheres to hand hygiene and standard precaution guidelines 2.0 Provides care appropriate to age group of patients in practice setting and documents data per practice protocols 2.1 Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed 2.2 Performs other tests, procedures, and treatments as directed - stool guiac testing

• LBT testing 2.3 Documents testing / results per practice protocols. 2.4 Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician, nurse practitioner, or nurse 2.5 Receives patient messages, reviews these with physicians, nurse practitioners or nurses per practice protocols, and takes action as directed 2.6 Maintains neat, clean, and safe exam rooms and treatment areas. 2.7Assures patient care areas are neat, clean, professional-looking 2.8 Assures exam and treatment rooms are properly stocked, equipped, and secured as applicable 2.9 Assures all equipment is in good working order 3.0 Cleans equipment after patient use per office protocols 3.1 Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs 3.2 Adheres to Human Resource policies with respect to attendance and dress code 3.3 Adheres to MGH customer service philosophy in all patient interactions 3.4 Communicates appropriately and effectively with patients 3.5 Functions as an integral part of the patient care team 3.6 Interacts in a professional, cooperative way with other practice staff 3.7 Accepts delegate responsibilities in apositive manner 3.8 Before leaving the practice on breaks / lunch makes sure adequate coverage is available 3.9 Engages in constructive problem solving with others in the practice as problems arise 4.0 Function as a Patient Service Coordinator, cover front desk, answer phones 4.1 Process letters of medical necessity

Qualifications

SKILLS/ABILITIES:

• Good communication skills
• Sound judgement and problem-solving ability
• Ability to prioritize
• Ability to handle multiple tasks in a busy environment and see them through to completion
• Accuracy and attention to detail
• HS Diploma
• Diploma from an approved MGH Medical Assistant program or equivalent

Additional Job Details (if applicable)

Additional Job Description:

Remote Type

Onsite

Work Location

52 Second Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.