Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Sign On bonus eligible
40hrs/week
Night shift
Working 2 8hr/shifts and 2 12/hr. shifts per week

Job Summary

• Essential Functions (Key Roles & Responsibilities)

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.

• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.

• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.

• Also expected to provide outstanding services for every customer interaction.

• Actual job duties may vary by department.

• Performs clerical and other duties to assist in the general administration of the floor or unit.

• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.

• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.

• Schedules consultations, tests, procedures, and patient transport to other departments.

• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.

• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.

• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department

• Performs other duties as assigned Complies with all policies and standards

Qualifications

As a Unit Coordinator, you will play a meaningful role in patient care by serving as the central source of information by presenting with patients, families, and medical staff. The position requires a high degree of accuracy and strong communications skills. To fill this position, we are looking for: Individuals who are highly organized and can prioritize and handle information in a demanding environment. Hard-working and conscientious communicators who handle patient records according to order, completeness, integrity, confidentiality, and security. People who thrive in a fast-paced environment where accuracy, professionalism and customer service skills are required.

What we offer?

• Shift differential for evening, nights, and weekends.

• Full comprehensive benefits packet, inclusive of travel discounts, MBTA subsidy and health savings.

• Employee Perks, Weekly pay, and retirement package.

• High School Diploma or GED; Associate Degree preferred

• Medical or health care experience desirable, but willing to train otherwise qualified candidates.

• Basic computer skills and the ability to learn new systems and procedures

• Effective interpersonal and communication skills

• Strong customer service orientation and the ability to interact with diverse groups of patients, staff and providers

• Demonstrated ability to solve basic patient and practice problems. Only candidates who meet all of these requirements will be considered.

Additional Job Details (if applicable)

Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and we are committed to delivering our employees with an exciting and exciting career.

Our culture is one of collaboration and innovation. We believe that by working together, we can achieve outstanding things. We are also committed to delivering our employees with a work-life balance that allows them to thrive both expertly and personally.

If you are looking for an exciting and rewarding career in medicine, then Mass General Hospital is the place for you. We offer a variety of career opportunities, so you can find a position that fits your interests and skills. We also offer several benefits, so you can be sure that you are well-compensated for your hard work.

Do you think you may be a good fit for New England's #1 Medical Center, based on U.S. News Best Hospitals for 2025-2026: Massachusetts General Hospital?

Remote Type

Onsite

Work Location

267 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Night (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.