Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary:

Ariadne Labs is a joint center for health systems innovation at Brigham and Women’s Hospital and the Harvard T. H. Chan School of Public Health. Our goal is to drive scalable solutions for better care at critical moments in people’s lives everywhere. Better care means better health outcomes, lower costs, and more actual caring. Critical means solving health systems failures that have major impact, typically touching people by the millions.

The Clinical Quality Improvement Specialist will be part of the Implementation Platform at Ariadne Labs to provide support in designing, testing, and delivering effective quality improvement solutions and implementation plans, in accordance with project goals, to meet the needs of end users.

The ideal candidate will have a strong experience in advising and guiding teams on the use of implementation and improvement science in a variety of clinical contexts, with particular interest in innovative care delivery models that bring hospital-level care to patients in the comfort of their own homes and communities particularly in rural and underserved areas. We are looking for individuals who embrace complex challenges and bring creativity and energy to solving them.

Qualifications:

Primary Duties and Responsibilities:

• Lead internal and external teams on the use of integrating implementation and improvement science methodology as projects move from design to spread

• Manage relationships with external quality teams in their implementation efforts using knowledge in behavior change, model for improvement, and/or change management via  coaching calls, webinars, one-on-one advising, implementation trainings, and other remote methods

• Represent and elevate the nursing, social work, and/or clinical perspective within Ariadne Labs in developing equitable implementation tools and plans and fostering different perspectives

• Frontline clinical and process experience in order to represent all stakeholders in our work, including patients and families.

• Drive project design and learning to co-develop clear project goals that are visible and are then applied to the development of toolkits and implementation guides that can be adapted and customized for all projects

• Co-design and improve program activities, including modifying program structures, creating curricula, designing and facilitating trainings, developing agendas and testing new approaches to meet desired goals.

• Develop materials, case studies, blogs, training curriculum, webinar content and any other needed materials to support implementation and dissemination activities

• Synthesize lessons learned at Ariadne Labs in implementation, coaching, adaptation, and adoption of interventions among end users in order to improve the interventions and increase Ariadne Labs’ ability to affect change and increase uptake of proven interventions

• Contribute to grant writing, proposal development, scientific writing, and impact assessment to promote the work of the Implementation Platform.

• Foster curiosity to enhance and build knowledge on quality theory and Improvement Science, and be able to apply in all aspects of our work internally and externally.

Qualifications:

• BA/BS required; Bachelor of Science in Nursing or Bachelor of Social Work is strongly preferred

• Current licensure to practice in Massachusetts as a Registered Nurse or Social Worker is strongly preferred

• Minimum 5 years of direct experience working in the field of implementation and/or quality improvement is strongly preferred

• Minimum 5 years of direct experience working in in the field of nursing, social work, or a related clinical area is preferred

• Strong ability to gather, synthesize and translate stakeholders’ needs and provide recommendations

• Strong communication skills, including technical writing, public speaking, small and large group facilitation and training

• Experience working with a variety of stakeholders, including clinicians

• Experience leading/facilitating complex quality improvement initiatives in the healthcare setting including QI collaboratives

• Experience with managing concurrent implementation efforts with multiple teams

• Detailed-focused and managing towards aggressive timelines.

• Able to maneuver through complex political situations to achieve desired outcomes

• Strong negotiation, decision making, and delegation skills

• Ability to travel as needed, both domestically and internationally (up to 20%)

Required Skills:

• The ability to establish and maintain meaningful relationships with a diverse group of professionals

• Strong planning, problem solving and analytical skills

• Understanding of the principles of quality improvement and performance measurement

• Proficiency in Microsoft Teams, Word, Excel, and PowerPoint; Familiarity with Google Drive is strongly preferred

• Proficiency in Spanish or other languages preferred

Competencies:

• Building Partnerships

• Embracing Change

• Pursuing Excellence

• Teamwork and Collaboration

• Organizational Awareness

• Cultural Awareness

Expected In Person Time:

This position is based out of our Assembly Row, Somerville, MA office and follows a hybrid work model. Team members are expected to work onsite in the Somerville office at least two days per week, with the flexibility to work remotely for the remainder of the week.

Education:

Bachelor's Degree Related Field of Study required:

Licenses and Credentials:

Experience in Quality Improvement, preferably in a healthcare setting 2-3 years required. 5 yrs of experience strongly preferred.

Additional Job Details (if applicable)Remote Type
Hybrid

Work Location
399 Revolution Drive

Scheduled Weekly Hours:

40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$63,648.00 - $90,750.40/Annual

Grade
6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.