Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary:

The Program Coordinator in the Department of Patient Safety and Risk Management will work with quality and safety leaders at Mass General Brigham/BWH to provide program coordination, and analytical/decision-making support for BWH safety initiatives.
This position requires leadership and program coordination skills, excellent interpersonal skills and organizational skills, professional maturity and analytic ability. Clinical background and/or experience in patient safety, risk management coordination preferred but not required.

Qualifications:

• Bachelor's degree required.
• Master’s degree in business, health coordination, public health strongly preferred.
• Administrative or program support experience 1-2 year required.
• Experience in health care and prior use of medical terminology preferred.

Knowledge, Skills and Abilities:

Project or Program Coordination:

Excellent organizational skills, ability to work independently, manage multiple tasks and projects/program, meet deadlines, follow-through on tasks assigned to completion, and schedule management.

Communicate Effectively:

Strong interpersonal skills, excellent written, presentation and communication skills. Ability to utilize effective communication tools and techniques including preparing cogent, appealing PowerPoint slides and presenting to clinical and administrative audiences.

Solve Problems:

Thoughtful and creative problem-solving skills with the ability to identify and resolve relevant issues that may arise.

Must be flexible and able to manage a multi-faceted program with a self-directed work style, balanced with the ability to work collaboratively.

Fluency in PC/Microsoft applications including Word, Excel, Access, PowerPoint, Teams, Outlook, and Adobe Acrobat.

Experience working in rL Solutions preferred.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Responsible for project management support to Program Managers of multiple hospital wide patient safety initiatives. Project management responsibilities include:

• Support committee chairs during and between meetings
• Prepare agendas, minutes and follow-up on action items from meetings
• Compose and/or compile/prepare correspondence, memoranda, presentations, forms, manuals, and reports using appropriate word processing, desktop publishing, presentation and spreadsheet tools
• Develop comprehensive reports on ongoing programs and submit summary reports to management each month
• Perform basic statistical calculations on data for reports and presentations
• Coordinate daily schedules in collaboration with other team members

Responsible for administrative support for our online safety reporting system:

• Performs tasks related new user set-ups and user scope updates and changes
• Creates reports to support data analysis
• Data analysis to support internal and regulatory tracking and reporting
• Other duties as assigned

Responsible for coordination of case reviews and tracking of all related tasks and ensure timelines are completed in an efficient manner.

Works with Director, Patient Safety and Risk Management to perform other operational duties, as required

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision
• Far Constantly (67-100%)
• Vision
• Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

WORKING CONDITIONS

Hybrid work environment, with an open concept office space in proximity to the main hospital campus. Frequent, daily use of computer. Infrequent periods of high stress related to sentinel events, planned or unannounced surveys and audits by external regulatory agencies. Must be responsive to multiple deadlines

Remote Type

Hybrid

Work Location

1620 Tremont Street

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.